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auvious 2.23

· 3 min read
Michael Korkaris
Michael Korkaris
PO

The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)

Release notes​

2.23.25​

  • Bug fix / increased the grace period for disconnect events for RTC

2.23.24​

  • Bug fix / Bumped co-browse version

2.23.22 - 2.23.23​

  • Bug fix / Record standalone screen-share sessions without the need for extra flags to be enabled

2.23.21​

  • Bug fix / Automatically record 'screen share' session even if 'screen share' is disabled in a 'co-browse' session

2.23.17 - 2.23.18 - 2.23.19 - 2.23.20​

  • Bug fix / Bumped co-browse version

2.23.16​

  • Feature / Ability to send SMS & Email even if there is no active interaction (in Genesys)
  • Feature / Support co-browse proxy
  • Bug fix / Fail gracefully if Background effect .wasm fails to load.

2.23.15​

  • Bug fix / Allow storage to be configured even if throughput test fails

2.23.14​

  • Feature / Support access to local networks for co-browse assets
  • Feature / Expose talkdesk_agent_id to Taldkdesk Studio Flow, in appointments

2.23.13​

  • Bug fix / Simplify timezone for zones that do not have an abbreviation
  • Bug fix / Catch setSinkID exception

2.23.12​

  • Bug fix / Double whitespace in participant name caused UI to hang

2.23.11​

  • Bug fix / Fixed mic icon compatibility with SDKs

2.23.8​

  • Bug fix / Added missing translations
  • Bug fix / Mic icon was not shown if camera was off

2.23.7​

  • Feature / New visualisation for AI agents

2.23.6​

  • Bug fix / Fixed media player layout jump on close
  • Bug fixe / Added missing translations

2.23.5​

  • Feature / Show AI linked interactions (parent and children)
  • Bug fix / Only enable AI Schedule if chat is enabled
  • Bug fix / Better handling of Genesys Web Messenger messages

2.23.4​

  • Feature / Ability to test availability of AI models during configuration

2.23.3​

  • Feature / Option to share only current tab (for Chromium based browsers)

2.23.2​

  • Bug fix / Live tools would not reload after new provider was setup

2.23.1​

  • Bug fix / AI System prompt is always shown, even if default

2.23.0​

  • Feature / Chat and have a video call with Google Gemini
  • Feature / Widget configuration and deployments available in settings
  • Feature / Storage tests now include throughput speed tests between systems
  • Feature / Tag an interaction with predefined or custom tags
  • Feature / More filters in interactions, including snapshot tags
  • Feature / More stream controls now available in 3-dots menu in mobile devices
  • Feature / AR pointer colors can now be configured from AR tools
  • Feature / Support Anonymous/Captcha/Recaptcha flows for widget
  • Feature / Select one or more snapshots and download them in batch
  • Feature / Support new locales in appointments
  • Feature / Option to change the ticket validity period
  • Feature / invalidate application cache after appointment is updated
  • Feature / New notifications timeline for appointments
  • Bug fix / Customer could not rejoin room if they left, after a transferred call
  • Bug fix / Agent interaction end on call end fails on some scenarios
  • Bug fix / An agent (not organizer of an appointment) should not reschedule
  • Bug fix / Better error messages for old/invalid tickets
  • Bug fix / Show newly added participants to existing appointments
  • Bug fix / Use name initials if video is too small to fit the entire name