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Screen sharing VS Co-browse

These are two completely different functionalities. Let's see what separates them.

Screen sharing

Relies on webRTC to send a video feed of the shared window/screen to the other participants. Imagine it as a live screen recording. The screen is recorded and sent via webRTC to the other participants. You cannot however manipulate the remote screen like a remote desktop application. It is only a video feed of the remote screen.


Relies on HTML, JavaScript and Web Sockets to send a clone of the sender's HTML page to the other participants. The receiver of a co-browse session (typically an agent) sees and manipulates the same HTML as the customer does. If permissions are granted, an agent can also write on the page as if it were a normal web page. All the changes are sent back to the sender (customer).