This application provides appointment functionality for scheduling a video call between an agent and a customer

info

You are viewing REST API documentation. This documentation is auto-generated from a swagger specification which itself is generated from annotations in the source code of the project. It is possible that this documentation includes bugs and that code samples are incomplete or wrong.

Authentication

API Key (jwtBearerToken)
- Parameter Name: Authorization, in: header. Authentication and authorization using a valid JWT token

Appointments

Retrieve All Appointments with Optional Filtering

GET /api/appointments/ HTTP/1.1
Accept: application/json

Retrieves a paginated list of all available appointments, with the ability to apply filters based on organizer IDs, appointment durations, and date ranges. The use of certain filters, specifically organizerId, is dependent on the user's role.

NOTE:

ROLE_SUPERVISOR: Can specify one or multiple organizerId values to filter appointments by different organizers. If no organizerId is provided, appointments for all organizers specific to the application will be retrieved.
Other Roles (ROLE_AGENT, ROLE_CLIENT_SERVICE): The organizerId parameter is ignored, and appointments are automatically filtered based on the current user's ID. Only appointments where the user is the organizer will be retrieved.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR, or ROLE_CLIENT_SERVICE

Parameters

Parameter	In	Type	Required	Description
applicationId	query	string	false	Unique application identifier
organizerId	query	array[string]	false	OrganizerIDs filters appointments by organizer.
duration	query	array[string]	false	Slots filters appointments by their duration.
range	query	array[string]	false	Range filters appointments within a specified start and end date range.
pageSize	query	integer(int64)	false	Page size
pageNumber	query	integer(int64)	false	Page number
sortOrder	query	string	false	asc or desc
sortField	query	string	false	Field to use for sort
undefined	undefined	undefined	false	none

Detailed descriptions

organizerId: OrganizerIDs filters appointments by organizer. It accepts a list of organizer ID values (comma-separated). This filter is applicable only when authorized with ROLE_SUPERVISOR; otherwise, it is ignored.

duration: Slots filters appointments by their duration. It accepts a list of duration values (comma-separated) in ISO 8601 format.

range: Range filters appointments within a specified start and end date range. It accepts a range (comma-separated) specified as start and end dates in UTC, in ISO 8601 format.

Enumerated Values

Parameter	Value
sortOrder	asc
sortOrder	desc

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	FindAppointmentsResponsePaged
400	Bad Request	BadRequest. The request was malformed or missing required query parameters.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. No appointments found matching the criteria.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "content": [
    {
      "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
      "duration": "PT5M0s (5 minutes)",
      "end": "2022-01-31T19:05:00.0Z",
      "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
      "interaction": {
        "customFields": {
          "property1": "string",
          "property2": "string"
        },
        "routing": {
          "properties": {
            "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
          },
          "type": "GENESYS_CLOUD_FLOW"
        },
        "state": "PENDING"
      },
      "locale": "en_US",
      "metadata": {
        "prop1": {}
      },
      "notes": "CRM ref: 3nv-1gt-4rt",
      "notificationHeaders": "{\"x-channel\": widget\"}",
      "notificationsActive": true,
      "organizer": {
        "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
        "state": "active",
        "type": "CUSTOMER"
      },
      "participantIds": [
        {
          "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
          "type": "CUSTOMER"
        },
        {
          "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
          "type": "AGENT"
        }
      ],
      "start": "2022-01-31T19:00:00.0Z",
      "timezone": "Europe/Berlin",
      "title": "Product installation review"
    }
  ],
  "pageCount": 0,
  "pageNumber": 1,
  "pageSize": 25,
  "sortField": "string",
  "sortOrder": "asc",
  "total": 0
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X GET /api/appointments/ \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.get(
  '/api/appointments/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.get '/api/appointments/',
  params: {}, headers: headers

p JSON.parse(result)

Schedule a New Appointment

POST /api/appointments/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Creates a new appointment and optionally returns RoomAccess details if the appointment has been activated. Activation can occur either explicitly through the /appointments/activate endpoint or automatically via the autoActivate property set at the application level.

This operation also supports specifying interaction routing information, which enables the explicit setting of a Genesys Widget deployment of choice and accommodates different routing types for customer interactions. Interaction routing is crucial for directing the scheduled appointment through the desired channels and ensuring the optimal engagement experience.

For detailed information on interaction routing and how to configure it in your ScheduleAppointment requests, refer to our comprehensive guide: Interaction Routing for Appointments.

NOTE:

RoomAccess information, including the appointment room's URL and expiration time, is only returned for appointments that have been activated. This ensures that room access details are securely managed and only made available when necessary.
If application-specific notifications are active and properly configured, relevant notifications will be dispatched to inform customers accordingly.

Required authorization: ROLE_AGENT or ROLE_CLIENT_SERVICE

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "duration": "\"PT5M\"",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": "{\"deploymentId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"} or {\"touchpointId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"}",
      "type": "GENESYS_CLOUD_FLOW or TALKDESK_DIGITAL_CONNECT"
    }
  },
  "locale": "\"en-GB\"",
  "metadata": {
    "prop1": "value1"
  },
  "notes": "\"CRM ref: 3nv-1gt-4rt\"",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\"",
  "title": "\"Product installation review\""
}

Parameters

Parameter	In	Type	Required	Description
body	body	ScheduleAppointmentRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/appointments/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/appointments/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "duration": "\"PT5M\"",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": "{\"deploymentId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"} or {\"touchpointId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"}",
      "type": "GENESYS_CLOUD_FLOW or TALKDESK_DIGITAL_CONNECT"
    }
  },
  "locale": "\"en-GB\"",
  "metadata": {
    "prop1": "value1"
  },
  "notes": "\"CRM ref: 3nv-1gt-4rt\"",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\"",
  "title": "\"Product installation review\""
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/appointments/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/appointments/',
  params: {}, headers: headers

p JSON.parse(result)

Update an Existing Appointment

PUT /api/appointments/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Updates the details of an existing appointment, such as the title, notes, and metadata. This endpoint allows for the modification of appointment information post-creation, ensuring the appointment data remains relevant and up-to-date.

NOTE: Sending empty data for any field will overwrite any previously saved information for that field. This behavior is intentional to allow for the clearing of information. Ensure that only fields intended to be updated or cleared are included in the request.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR, or ROLE_CLIENT_SERVICE

Request body

{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": {
    "property1": "string",
    "property2": "string"
  },
  "title": "Product installation review"
}

Parameters

Parameter	In	Type	Required	Description
body	body	UpdateAppointmentRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X PUT /api/appointments/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("PUT", "/api/appointments/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": {
    "property1": "string",
    "property2": "string"
  },
  "title": "Product installation review"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/', {
  method: 'PUT',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("PUT");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.put(
  '/api/appointments/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.put '/api/appointments/',
  params: {}, headers: headers

p JSON.parse(result)

Delete an Appointment

DELETE /api/appointments/{id} HTTP/1.1

Deletes an existing appointment identified by its unique ID. This action permanently removes the appointment from the system, along with any associated participant and scheduling information. If application-specific notifications are active and configured correctly, relevant notifications will be sent to inform involved participants about the cancellation.

IMPORTANT: Deletion is irreversible. It is advisable to confirm the deletion intent and ensure that application-specific notifications are set up correctly to alert participants of the appointment's cancellation.

NOTE: If application-specific notifications are active and properly configured, relevant notifications will be dispatched to inform customers.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR, or ROLE_CLIENT_SERVICE

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment to delete.

Responses

Overview

Status	Meaning	Description	Schema
204	No Content	NoContent. Successful deletion of the appointment. No additional content is returned, but relevant notifications may be dispatched if configured.	None
401	Unauthorized	description: Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden for the user's role.	None
404	Not Found	StatusNotFound. The specified appointment could not be found, indicating that it may already have been deleted or never existed.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X DELETE /api/appointments/{id} \
  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("DELETE", "/api/appointments/{id}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Authorization': 'API_KEY'
}

fetch('/api/appointments/{id}', {
  method: 'DELETE',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("DELETE");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Authorization': 'API_KEY'
}

r = requests.delete(
  '/api/appointments/{id}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Authorization' => 'API_KEY'
}

result = RestClient.delete '/api/appointments/{id}',
  params: {}, headers: headers

p JSON.parse(result)

Retrieve an Appointment by ID

GET /api/appointments/{id} HTTP/1.1
Accept: application/json

Retrieves detailed information about an existing appointment using its unique identifier. This endpoint enables users with appropriate roles to access appointment details, ensuring efficient management and coordination.

NOTE:

Accessing this endpoint with ROLE_CUSTOMER requires verification of the 'conferenceId' provided in the JWT token, ensuring that customers can only access appointments relevant to them.
RoomAccess information, including the appointment room's URL and expiration time, is only returned for appointments that have been activated. This ensures that room access details are securely managed and only made available when necessary.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR, ROLE_CUSTOMER, or ROLE_CLIENT_SERVICE

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Unique appointment identifier

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X GET /api/appointments/{id} \
  -H 'Accept: application/json'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/{id}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json'
}

fetch('/api/appointments/{id}', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json'
}

r = requests.get(
  '/api/appointments/{id}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json'
}

result = RestClient.get '/api/appointments/{id}',
  params: {}, headers: headers

p JSON.parse(result)

Set Appointment Interaction InProgress (Internal Use)

PUT /api/appointments/{id}/end HTTP/1.1
Accept: application/json

Update the state of an existing appointment interaction by its unique appointment id. This endpoint is for internal use only and requires the 'ROLE_AGENT' or 'ROLE_CUSTOMER' authorization.

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Unique appointment identifier

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. No appointment found matching the specified id.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X PUT /api/appointments/{id}/end \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("PUT", "/api/appointments/{id}/end", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/{id}/end', {
  method: 'PUT',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}/end");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("PUT");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.put(
  '/api/appointments/{id}/end',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.put '/api/appointments/{id}/end',
  params: {}, headers: headers

p JSON.parse(result)

Delete a Participant from an Appointment

DELETE /api/appointments/{id}/participants/{pid} HTTP/1.1
Accept: application/json

Removes a specific participant from an existing appointment by their unique identifier. This action allows for the adjustment of the participant list, ensuring that only relevant users are included in the appointment.

Required authorization: ROLE_AGENT or ROLE_SUPERVISOR

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment from which a participant will be deleted.
participantId	path	string	true	ParticipantId specifies the unique identifier of the participant to delete.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment or participant could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X DELETE /api/appointments/{id}/participants/{pid} \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("DELETE", "/api/appointments/{id}/participants/{pid}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/{id}/participants/{pid}', {
  method: 'DELETE',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}/participants/{pid}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("DELETE");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.delete(
  '/api/appointments/{id}/participants/{pid}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.delete '/api/appointments/{id}/participants/{pid}',
  params: {}, headers: headers

p JSON.parse(result)

Get Participant Details

GET /api/appointments/{id}/participants/{pid} HTTP/1.1
Accept: application/json

Retrieves the details of a specific participant belonging to an existing appointment. The accessibility of participant details varies based on the user's role.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR or ROLE_CUSTOMER

NOTE:

ROLE_CUSTOMER: Authorized to retrieve details of participants with type CUSTOMER only. Attempting to retrieve details of a participant type CUSTOMER after an appointment has expired may result in a 'StatusNotFound' error.
When accessing with ROLE_CUSTOMER, the relevant 'conferenceId' from the JWT token will also be verified.

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment.
participantId	path	string	true	ParticipantId specifies the unique identifier of the participant.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetParticipantDetailsResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. No participant details found matching the criteria.	None
500	Internal Server Error	InternalServerError. An unexpected error occurred while retrieving participant details.	None

Examples

{
  "contact": {
    "primaryEmail": "user@provider.net",
    "primaryPhone": "2102234988"
  },
  "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
  "metadata": {
    "refNo": "CS-9838"
  },
  "name": {
    "firstName": "Bobby",
    "lastName": "Ewing"
  },
  "type": "CUSTOMER",
  "username": "ewingb@myorg.com"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X GET /api/appointments/{id}/participants/{pid} \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/{id}/participants/{pid}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/{id}/participants/{pid}', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}/participants/{pid}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.get(
  '/api/appointments/{id}/participants/{pid}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.get '/api/appointments/{id}/participants/{pid}',
  params: {}, headers: headers

p JSON.parse(result)

Update Participant State

PUT /api/appointments/{id}/participants/{pid} HTTP/1.1
Content-Type: application/json
Accept: application/json

Updates the state of a specific participant belonging to an existing appointment. The new state should be provided in the request body.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR or ROLE_CUSTOMER

NOTE:

ROLE_CUSTOMER: Authorized to update the state of participants with type CUSTOMER only. Attempting to update the state of a participant type CUSTOMER after an appointment has expired may result in a 'StatusNotFound' error.
When accessing with ROLE_CUSTOMER, the relevant 'conferenceId' from the JWT token will also be verified.

Request body

{
  "state": "\"JOINED\""
}

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment.
participantId	path	string	true	ParticipantId specifies the unique identifier of the participant.
body	body	object	false	Request body containing the state of the participant.
» state	body	string	false	State specifies the new state of the participant.

Detailed descriptions

» state: State specifies the new state of the participant. Possible values are: "WAITING", "JOINED", "LEFT".

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. No appointment or participant found matching the criteria.	None
500	Internal Server Error	InternalServerError. An unexpected error occurred while updating participant state.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X PUT /api/appointments/{id}/participants/{pid} \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("PUT", "/api/appointments/{id}/participants/{pid}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "state": "\"JOINED\""
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/{id}/participants/{pid}', {
  method: 'PUT',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/{id}/participants/{pid}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("PUT");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.put(
  '/api/appointments/{id}/participants/{pid}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.put '/api/appointments/{id}/participants/{pid}',
  params: {}, headers: headers

p JSON.parse(result)

Activate an Appointment

POST /api/appointments/activate/{id} HTTP/1.1
Accept: application/json

Explicitly activates a previously scheduled appointment, making it ready for use. If the appointment is already active, this operation will return the existing room details ensuring that the appointment's active state is preserved without duplication of resources.

NOTE: Activation of an appointment is necessary for it to be utilized fully. This process includes generating unique access details for virtual meeting rooms.

Required authorization: ROLE_CLIENT_SERVICE

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id is the unique identifier of the appointment to be activated.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	AppointmentActivationResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "expires": "2022-01-31T19:00:00.0Z",
  "type": "MULTI_USE_TICKET",
  "url": "https://video.auvious.com/q/pij-gws"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/appointments/activate/{id} \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/appointments/activate/{id}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/activate/{id}', {
  method: 'POST',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/activate/{id}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/appointments/activate/{id}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/appointments/activate/{id}',
  params: {}, headers: headers

p JSON.parse(result)

Schedule New Appointment as Customer

POST /api/appointments/basic HTTP/1.1
Accept: application/json

Schedule a new appointment as a customer with OTP verification.

Required authorization: Basic authentication with OTP Verification

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred while scheduling the appointment.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X POST /api/appointments/basic \
  -H 'Accept: application/json'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/appointments/basic", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json'
}

fetch('/api/appointments/basic', {
  method: 'POST',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/basic");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json'
}

r = requests.post(
  '/api/appointments/basic',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json'
}

result = RestClient.post '/api/appointments/basic',
  params: {}, headers: headers

p JSON.parse(result)

Retrieve the Number of Scheduled Appointments within a Specified Time Frame

GET /api/appointments/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&timeFrame=%22PT10H%22 HTTP/1.1
Accept: application/json

This endpoint returns a count of distinct appointments based on the application identifier, start time, and timeframe provided in the query parameters. It is useful for obtaining quick analytics on appointment scheduling volumes within specific intervals. No authorization is required to access this endpoint.

Parameters

Parameter	In	Type	Required	Description
applicationId	query	string	true	Unique application identifier
organizationId	query	string	true	Unique organization identifier
start	query	string(date-time)	true	StartTime is the UTC start date and time for counting appointments.
timeFrame	query	string(duration)	true	TimeFrame for searching scheduled appointments relative to each start date in ISO 8601 format.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	Inline
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Response Schema

Status Code 200

Name	Type	Required	Restrictions	Description
anonymous	[AppointmentCountResponse]	false	none	none
» count	integer(int64)	false	none	Count represents the number of appointments scheduled within the specified duration.
» duration	string	false	none	Duration of the appointment, represented in ISO 8601 duration format.
» end	string(date-time)	false	none	EndTime is the scheduled end date and time of the appointment in UTC.
» start	string(date-time)	false	none	StartTime is the scheduled start date and time of the appointment in UTC.
» timezone	string	false	none	TimeZone specifies the local time zone of the appointment.

Examples

[
  {
    "count": 2,
    "duration": "PT5M0s (5 minutes)",
    "end": "2022-01-31T19:05:00.0Z",
    "start": "2022-01-31T19:00:00.0Z",
    "timezone": "Europe/Berlin"
  }
]

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X GET /api/appointments/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&timeFrame=%22PT10H%22 \
  -H 'Accept: application/json'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/count", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json'
}

fetch('/api/appointments/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&timeFrame=%22PT10H%22', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&timeFrame=%22PT10H%22");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json'
}

r = requests.get(
  '/api/appointments/count',
  params={
    'applicationId': 'bf8215e5-a39e-490a-a0e2-07df6a3d8c1f',
    'organizationId': 'mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645',
    'start': '"2022-01-31T19:00:00.0Z"',
    'timeFrame': '"PT10H"'},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json'
}

result = RestClient.get '/api/appointments/count',
  params: {
    'applicationId' => 'string',
    'organizationId' => 'string',
    'start' => 'string(date-time)',
    'timeFrame' => 'string(duration)'}, headers: headers

p JSON.parse(result)

DEPRECATED: Find Appointments Eligible for Activation

GET /api/appointments/eligible/?timeFrame={duration} HTTP/1.1

[DEPRECATED] This endpoint has been deprecated as appointment activations no longer have time constraints. Previously, it was used to find all scheduled appointments eligible for activation within a specified timeframe, with eligibility calculated relative to the appointment start date.

NOTE: All scheduled appointments not previously activated explicitly or via 'autoActivate' are now considered eligible for activation at any time, removing the need for time-based eligibility checks. This change is designed to simplify the activation process and enhance flexibility in managing appointments.

Required authorization: ROLE_CLIENT_SERVICE

Parameters

Parameter	In	Type	Required	Description
timeFrame	query	string(duration)	false	TimeFrame specifies the duration to search for eligible appointments from the start date.

Detailed descriptions

timeFrame: TimeFrame specifies the duration to search for eligible appointments from the start date. It is represented in ISO 8601 duration format.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	None
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Response Headers

Status	Header	Type	Format	Description
200	FindAllAppointmentsEligibleForActivationResponse	array		The body of the response contains an array of appointments eligible for activation.

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X GET /api/appointments/eligible/?timeFrame={duration} \
  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/eligible/?timeFrame={duration}", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Authorization': 'API_KEY'
}

fetch('/api/appointments/eligible/?timeFrame={duration}', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/eligible/?timeFrame={duration}");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Authorization': 'API_KEY'
}

r = requests.get(
  '/api/appointments/eligible/?timeFrame={duration}',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Authorization' => 'API_KEY'
}

result = RestClient.get '/api/appointments/eligible/?timeFrame={duration}',
  params: {}, headers: headers

p JSON.parse(result)

Get Count of Overlapping Appointments

GET /api/appointments/overlap/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&duration=%22PT5M%22 HTTP/1.1
Accept: application/json

Retrieves the number of overlapping appointments for a given application, based on specified start time and duration. An overlapping appointment is defined as any existing appointment, SCHEDULED or ACTIVATED, that intersects with the provided time range, considering both the start time and duration.

NOTE: Overlapping is evaluated based on the start time and duration you provide, identifying any appointments that would conflict within the specified timeframe. Useful for identifying potential scheduling conflicts in advance.

Required authorization: This endpoint does not require authorization.

Parameters

Parameter	In	Type	Required	Description
applicationId	query	string	true	Unique application identifier
organizationId	query	string	true	Unique organization identifier
start	query	string(date-time)	true	StartTime is the UTC start date and time for checking overlaps.
duration	query	string(duration)	true	Duration of the appointment to check for overlaps in ISO 8601 format.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	AppointmentOverlapResponse
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	InternalServerErrorResponse. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "count": 0
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X GET /api/appointments/overlap/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&duration=%22PT5M%22 \
  -H 'Accept: application/json'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/appointments/overlap/count", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json'
}

fetch('/api/appointments/overlap/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&duration=%22PT5M%22', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/overlap/count?applicationId=bf8215e5-a39e-490a-a0e2-07df6a3d8c1f&organizationId=mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645&start=%222022-01-31T19%3A00%3A00.0Z%22&duration=%22PT5M%22");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json'
}

r = requests.get(
  '/api/appointments/overlap/count',
  params={
    'applicationId': 'bf8215e5-a39e-490a-a0e2-07df6a3d8c1f',
    'organizationId': 'mypurecloud.de_9da4d7e6-38c4-4a90-be39-0942f9843645',
    'start': '"2022-01-31T19:00:00.0Z"',
    'duration': '"PT5M"'},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json'
}

result = RestClient.get '/api/appointments/overlap/count',
  params: {
    'applicationId' => 'string',
    'organizationId' => 'string',
    'start' => 'string(date-time)',
    'duration' => 'string(duration)'}, headers: headers

p JSON.parse(result)

Add an Agent as a Participant to an Existing Appointment

POST /api/appointments/participants/agents/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Adds a participant of type AGENT to an existing appointment, enhancing the appointment's collaboration and handling capabilities. This operation is intended for roles with scheduling or supervisory responsibilities to dynamically adjust the agent lineup as needed.

NOTE: Attempting to add an agent who is already a participant in the given appointment will result in a 'StatusConflict' error, indicating that the agent's participation has already been established.

Required authorization: ROLE_AGENT or ROLE_SUPERVISOR

Request body

{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "userId": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4"
}

Parameters

Parameter	In	Type	Required	Description
body	body	AddParticipantAgentRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	BadRequest. The request was malformed, missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment or agent could not be found.	None
409	Conflict	StatusConflict. The specified agent is already a participant of the appointment.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/appointments/participants/agents/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/appointments/participants/agents/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "userId": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/participants/agents/', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/participants/agents/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/appointments/participants/agents/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/appointments/participants/agents/',
  params: {}, headers: headers

p JSON.parse(result)

Add a Customer as a Participant to an Existing Appointment

POST /api/appointments/participants/customers/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Adds a participant of type CUSTOMER to an existing appointment. This action allows for the inclusion of customers in the appointment scheduling system, facilitating direct engagement and interaction within the scheduled activities.

This operation is designed to enable roles with customer interaction responsibilities, such as agents or supervisors, to include customers in appointments, ensuring that all relevant parties are integrated into the appointment's planning and execution.

Required authorization: ROLE_AGENT or ROLE_SUPERVISOR

Request body

{
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c"
}

Parameters

Parameter	In	Type	Required	Description
body	body	AddParticipantCustomerRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	BadRequest. The request was malformed, missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment or customer could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/appointments/participants/customers/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/appointments/participants/customers/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/participants/customers/', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/participants/customers/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/appointments/participants/customers/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/appointments/participants/customers/',
  params: {}, headers: headers

p JSON.parse(result)

Reassign an Existing Appointment to a New Agent

PUT /api/appointments/reassign/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Reassigns an existing appointment to a new agent by updating the appointment's owner and associated AGENT participant. This action facilitates the transfer of responsibility for an appointment to another agent, ensuring continuity of service and management.

NOTE: This operation will replace the current owner (organizer) and any associated AGENT participants with the new AGENT specified in the request. If the appointment is reassigned to the same agent already assigned, no changes will be made.

Required authorization: ROLE_AGENT or ROLE_SUPERVISOR

Request body

{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "userId": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4"
}

Parameters

Parameter	In	Type	Required	Description
body	body	AddParticipantAgentRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	BadRequest. The request was malformed, missing required fields, or the specified agent ID was invalid.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment or agent could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X PUT /api/appointments/reassign/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("PUT", "/api/appointments/reassign/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "userId": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/reassign/', {
  method: 'PUT',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/reassign/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("PUT");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.put(
  '/api/appointments/reassign/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.put '/api/appointments/reassign/',
  params: {}, headers: headers

p JSON.parse(result)

Reschedule an Existing Appointment

PUT /api/appointments/reschedule/ HTTP/1.1
Content-Type: application/json
Accept: application/json

Modifies the schedule of an existing appointment by adjusting its start time, duration, and time zone. This operation is designed to accommodate changes in availability or scheduling preferences.

NOTE:

If the appointment is already active, the scheduled times associated with the "RoomAccess" information will be updated to reflect the new schedule. However, the URL or link provided for video conference access will not change. This means that while the appointment time may be adjusted, the access link for participants remains the same, ensuring uninterrupted and seamless access according to the new timing.
If application-specific notifications are active and properly configured, relevant notifications will be dispatched to inform customers accordingly.

Required authorization: ROLE_AGENT, ROLE_SUPERVISOR, or ROLE_CLIENT_SERVICE

Request body

{
  "duration": "\"PT5M\"",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "locale": "\"en-GB\"",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\""
}

Parameters

Parameter	In	Type	Required	Description
body	body	RescheduleAppointmentRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	GetAppointmentResponse
400	Bad Request	BadRequest. The request was malformed, missing required fields, or specified an invalid schedule.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. The specified appointment could not be found.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X PUT /api/appointments/reschedule/ \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("PUT", "/api/appointments/reschedule/", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "duration": "\"PT5M\"",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "locale": "\"en-GB\"",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\""
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/appointments/reschedule/', {
  method: 'PUT',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/appointments/reschedule/");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("PUT");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.put(
  '/api/appointments/reschedule/',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.put '/api/appointments/reschedule/',
  params: {}, headers: headers

p JSON.parse(result)

Events

Get Google Calendar Event URL

GET /api/cal/events/google/{id}/event HTTP/1.1

Get the Google Calendar event URL for an appointment.

Required authorization: none

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment for Google Calendar event retrieval.

Responses

Overview

Status	Meaning	Description	Schema
302	Found	none	None
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
404	Not Found	StatusNotFound. - No appointment found matching the specified id.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X GET /api/cal/events/google/{id}/event

package main

import (
    "bytes"
    "net/http"
)

func main() {

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/cal/events/google/{id}/event", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

fetch('/api/cal/events/google/{id}/event', {
  method: 'GET'
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/cal/events/google/{id}/event");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

r = requests.get(
  '/api/cal/events/google/{id}/event',
  params={)

print r.json()

require 'rest-client'
require 'json'

result = RestClient.get '/api/cal/events/google/{id}/event',
  params: {}

p JSON.parse(result)

Get iCalendar Event

GET /api/cal/events/ical/{id}/event HTTP/1.1

Get appointment event calendar in iCalendar format.

Required authorization: none

Parameters

Parameter	In	Type	Required	Description
id	path	string	true	Id specifies the unique identifier of the appointment for iCalendar event retrieval.

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	None
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
404	Not Found	StatusNotFound. - No appointment found matching the specified id.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: None

Code samples

curl -X GET /api/cal/events/ical/{id}/event

package main

import (
    "bytes"
    "net/http"
)

func main() {

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/cal/events/ical/{id}/event", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

fetch('/api/cal/events/ical/{id}/event', {
  method: 'GET'
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/cal/events/ical/{id}/event");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

r = requests.get(
  '/api/cal/events/ical/{id}/event',
  params={)

print r.json()

require 'rest-client'
require 'json'

result = RestClient.get '/api/cal/events/ical/{id}/event',
  params: {}

p JSON.parse(result)

Notifications

Confirm Email Service Verification (Genesys Cloud Specific)

POST /api/notifications/emails/confirm HTTP/1.1
Content-Type: application/json

Completes the email service verification process by submitting the OTP (One Time Password) received in the verification email. This step confirms that the email service is correctly configured and capable of delivering email messages to the intended recipients.

NOTE: This confirmation step is crucial for verifying the operational status of the email service. The OTP code, sent to the provided email address during the verification process (initiateEmailServiceVerification), must be entered correctly to successfully confirm the service's functionality.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "code": "063780"
}

Parameters

Parameter	In	Type	Required	Description
body	body	ServiceConfirmationRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
204	No Content	No Content - The email service verification has been successfully confirmed. No additional content is returned.	None
400	Bad Request	BadRequest - The request was malformed, missing required fields, or the provided OTP was incorrect.	None
401	Unauthorized	Unauthorized - Authorization information is missing or invalid.	None
403	Forbidden	Forbidden - Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound - The provided OTP could not be found or has expired, indicating that the confirmation could not be processed.	None
500	Internal Server Error	InternalServerError - An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/emails/confirm \
  -H 'Content-Type: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/emails/confirm", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "code": "063780"
}';
const headers = {
  'Content-Type': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/emails/confirm', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/emails/confirm");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/emails/confirm',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/emails/confirm',
  params: {}, headers: headers

p JSON.parse(result)

Test Email Notification Functionality

POST /api/notifications/emails/test HTTP/1.1
Content-Type: application/json

Sends a test email notification to a specified address, allowing administrators to verify the functionality of the email notification system. This test is crucial for ensuring that emails are properly sent and received, and it provides an opportunity to review the actual notification results and layout as they would appear to the recipient.

This endpoint is instrumental in testing various aspects of the email notification service, including delivery success, content accuracy, and layout formatting. It ensures that notifications adhere to the intended design specifications and communication standards.

Use Cases: Functionality Testing: Confirm that the email service is operational and capable of sending messages as expected. Content Verification: Check that the email content, including text and dynamic fields, is accurate and meets the intended purpose. Layout and Formatting: Review the email presentation and formatting to ensure it is clear and readable across different email clients and devices.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "EMAIL",
  "htmlBody": "\"<html>...</html>\"",
  "locale": "en-GB",
  "period": "\"P1D\"",
  "subject": "\"Video appointment reminder\"",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toEmail": "email@yourdomain.com",
  "type": "REMINDER"
}

Parameters

Parameter	In	Type	Required	Description
body	body	EmailNotificationRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
204	No Content	NoContent - The test email has been successfully sent. No content is returned.	None
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. - Indicates a potential configuration or routing issue, suggesting the email service may not be correctly configured.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/emails/test \
  -H 'Content-Type: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/emails/test", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "EMAIL",
  "htmlBody": "\"<html>...</html>\"",
  "locale": "en-GB",
  "period": "\"P1D\"",
  "subject": "\"Video appointment reminder\"",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toEmail": "email@yourdomain.com",
  "type": "REMINDER"
}';
const headers = {
  'Content-Type': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/emails/test', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/emails/test");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/emails/test',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/emails/test',
  params: {}, headers: headers

p JSON.parse(result)

Initiate Email Service Verification (Genesys Cloud Specific)

POST /api/notifications/emails/verify HTTP/1.1
Content-Type: application/json
Accept: application/json

Initiates an email service verification process by sending an OTP (One Time Password) to the specified email address included in the request body. The received OTP must then be used to complete the verification process through the /notifications/emails/confirm endpoint. This step is part of the process to ensure that the email service is properly configured and capable of sending email messages to users.

NOTE: The verification process requires specifying a valid email address in the request. An email containing the OTP verification code will be sent to this address. The recipient must use this OTP to confirm the service's functionality via /notifications/emails/confirm, thereby completing the verification process.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "domain": "appointments.auvious.com",
  "fromName": "\"auvious No-Reply\"",
  "toEmail": "email@yourdomain.com"
}

Parameters

Parameter	In	Type	Required	Description
body	body	EmailServiceRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	EmailServiceOTPVerify
400	Bad Request	BadRequest. The request was malformed, missing required fields, or contained an invalid email address.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. Indicates a configuration or routing error, suggesting the specified email address or email service may not be correctly set up.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "validFor": "PT1M0s indicates that the OTP is valid for 1 minute."
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/emails/verify \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/emails/verify", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "domain": "appointments.auvious.com",
  "fromName": "\"auvious No-Reply\"",
  "toEmail": "email@yourdomain.com"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/emails/verify', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/emails/verify");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/emails/verify',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/emails/verify',
  params: {}, headers: headers

p JSON.parse(result)

Get Notification Locales (Internal Use)

GET /api/notifications/locales HTTP/1.1
Accept: application/json

Get the supported locales that are used when sending notifications. This endpoint is intended for internal use and requires the 'ROLE_ADMIN' authorization.

Required authorization: ROLE_ADMIN

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	NotificationLocales
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "content": [
    {
      "description": "English (United States)",
      "locale": "en_US"
    },
    {
      "description": "Greek (Greece)",
      "locale": "el_GR"
    }
  ]
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X GET /api/notifications/locales \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/notifications/locales", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/locales', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/locales");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.get(
  '/api/notifications/locales',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.get '/api/notifications/locales',
  params: {}, headers: headers

p JSON.parse(result)

Confirm SMS Service Verification (Genesys Cloud Specific)

POST /api/notifications/sms/confirm HTTP/1.1
Content-Type: application/json

Completes the SMS service verification process by submitting the OTP (One Time Password) received in the verification SMS. This step confirms that the SMS service is correctly configured and capable of delivering SMS messages to the intended recipients.

NOTE: This confirmation step is crucial for verifying the operational status of the SMS service. The OTP code, sent to the provided phone number during the verification process (initiateSMSServiceVerification), must be entered correctly to successfully confirm the service's functionality.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "code": "063780"
}

Parameters

Parameter	In	Type	Required	Description
body	body	ServiceConfirmationRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
204	No Content	NoContent. Successful confirmation of the SMS service. No additional content is returned.	None
400	Bad Request	BadRequest. The request was malformed, missing required fields, or the OTP was incorrect.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. Indicates the OTP or verification session could not be found, possibly due to an incorrect OTP or an expired verification session.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/sms/confirm \
  -H 'Content-Type: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/sms/confirm", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "code": "063780"
}';
const headers = {
  'Content-Type': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/sms/confirm', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/sms/confirm");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/sms/confirm',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/sms/confirm',
  params: {}, headers: headers

p JSON.parse(result)

Test SMS Notification Functionality

POST /api/notifications/sms/test HTTP/1.1
Content-Type: application/json

Sends a test SMS notification to a specified number, allowing administrators to verify the functionality of the SMS notification system. This test is useful not only for ensuring that messages are successfully sent and received but also for viewing the actual notification results and layout as they would appear to the end user.

This endpoint provides a means to test various aspects of the SMS notification service, including message delivery, content accuracy, and layout formatting, ensuring that notifications meet the intended design and communication standards.

Use Cases: Functionality Testing: Verify that the SMS service is operational and capable of sending messages. Content Verification: Ensure that the message content is correct, including text and any dynamic fields. Layout and Formatting: Check the presentation and formatting of the SMS message to ensure clarity and readability on various devices.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "SMS",
  "locale": "en-GB",
  "period": "P1D (1 day before)",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toNumber": "+3069312211xx",
  "type": "REMINDER"
}

Parameters

Parameter	In	Type	Required	Description
body	body	SMSNotificationRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
204	No Content	NoContent - The test SMS has been successfully sent. No content is returned.	None
400	Bad Request	Bad request. The request was malformed or missing required fields.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. - Indicates a configuration or routing error, suggesting the SMS service may not be correctly set up.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/sms/test \
  -H 'Content-Type: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/sms/test", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "SMS",
  "locale": "en-GB",
  "period": "P1D (1 day before)",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toNumber": "+3069312211xx",
  "type": "REMINDER"
}';
const headers = {
  'Content-Type': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/sms/test', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/sms/test");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/sms/test',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/sms/test',
  params: {}, headers: headers

p JSON.parse(result)

Initiate SMS Service Verification (Genesys Cloud Specific)

POST /api/notifications/sms/verify HTTP/1.1
Content-Type: application/json
Accept: application/json

Initiates an SMS service verification process by sending an OTP (One Time Password) to the specified phone number included in the request body. The received OTP must then be used to complete the verification process through the /notifications/sms/confirm endpoint. This step is part of the process to ensure that the SMS service is properly configured and capable of sending SMS notifications to users.

NOTE: The verification process requires specifying a valid phone number in the request. An SMS containing the OTP verification code will be sent to this number. The recipient must use this OTP to confirm the service's functionality via /notifications/sms/confirm, thereby completing the verification process.

Required authorization: ROLE_ADMIN

Request body

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "fromNumber": "+3069132132xx",
  "toNumber": "+3069312211xx"
}

Parameters

Parameter	In	Type	Required	Description
body	body	SMSServiceRequest	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	SMSServiceOTPVerify
400	Bad Request	BadRequest. The request was malformed, missing required fields, or contained an invalid phone number.	None
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
404	Not Found	StatusNotFound. Indicates a configuration or routing error, suggesting the specified phone number or SMS service may not be correctly set up.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "validFor": "PT1M0s indicates that the OTP is valid for 1 minute."
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X POST /api/notifications/sms/verify \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "/api/notifications/sms/verify", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');
const input = '{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "fromNumber": "+3069132132xx",
  "toNumber": "+3069312211xx"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/sms/verify', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/sms/verify");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.post(
  '/api/notifications/sms/verify',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.post '/api/notifications/sms/verify',
  params: {}, headers: headers

p JSON.parse(result)

Get Notification Parameter Tags (Internal Use)

GET /api/notifications/tags HTTP/1.1
Accept: application/json

Get the supported parameter tags that can be used in notifications. This endpoint is intended for internal use and requires the 'ROLE_ADMIN' authorization.

Required authorization: ROLE_ADMIN

Responses

Overview

Status	Meaning	Description	Schema
200	OK	none	NotificationParameterTags
401	Unauthorized	Unauthorized. Authorization information is missing or invalid.	None
403	Forbidden	Forbidden. Access to the requested resource or operation is forbidden.	None
500	Internal Server Error	Internal Server Error. An unexpected error occurred, preventing the successful processing of the request.	None

Examples

{
  "content": [
    {
      "example": "Monday 02-Jan-06",
      "format": "EEEE dd-MMM-yy"
    },
    {
      "example": "3:04 pm",
      "format": "time12hr"
    },
    {
      "example": "MST",
      "format": "zone"
    }
  ]
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: jwtBearerToken

Code samples

curl -X GET /api/notifications/tags \
  -H 'Accept: application/json' \  -H 'Authorization: API_KEY'

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Accept": []string{"application/json"},
        "Authorization": []string{"API_KEY"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("GET", "/api/notifications/tags", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

const fetch = require('node-fetch');

const headers = {
  'Accept': 'application/json',  'Authorization': 'API_KEY'
}

fetch('/api/notifications/tags', {
  method: 'GET',
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

// This sample needs improvement.
URL obj = new URL("/api/notifications/tags");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("GET");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

import requests

headers = {
  'Accept': 'application/json',
  'Authorization': 'API_KEY'
}

r = requests.get(
  '/api/notifications/tags',
  params={},
  headers = headers)

print r.json()

require 'rest-client'
require 'json'

headers = {
  'Accept' => 'application/json',
  'Authorization' => 'API_KEY'
}

result = RestClient.get '/api/notifications/tags',
  params: {}, headers: headers

p JSON.parse(result)

Schemas

AddParticipantAgentRequest

{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "userId": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4"
}

Properties

Name	Type	Required	Restrictions	Description
id	string	true	none	Id is the unique identifier of the appointment.
userId	string	true	none	AgentId is the unique identifier of the user (agent) to be added to the appointment.

AddParticipantCustomerRequest

{
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c"
}

Properties

Name	Type	Required	Restrictions	Description
customer	CustomerDetails	true	none	none
id	string	true	none	Id is the unique identifier of the appointment.

Appointment

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
duration	string	false	none	Duration of the appointment, represented in ISO 8601 duration format.
end	string(date-time)	false	none	EndTime is the scheduled end date and time of the appointment in UTC.
id	string	false	none	Unique identifier of the appointment
interaction	InteractionData	false	none	none
locale	string	false	none	Locale used for customer notifications.
metadata	object	false	none	Any additional information that might be of use.
» additionalProperties	any	false	none	none
notes	string	false	none	Additional notes
notificationHeaders	object	false	none	NotificationHeaders propagated to all applicable notifications i.e. webhook notifications
» additionalProperties	string	false	none	none
notificationsActive	boolean	false	none	NotificationsActive indicates whether notifications for this appointment are active.
organizer	participant	false	none	none
participantIds	[participant]	false	none	ParticipantIdentifiers lists all participants of this appointment.
start	string(date-time)	false	none	StartTime is the scheduled start date and time of the appointment in UTC.
timezone	string	false	none	TimeZone specifies the local time zone of the appointment.
title	string	false	none	Appointment title

AppointmentActivationResponse

{
  "expires": "2022-01-31T19:00:00.0Z",
  "type": "MULTI_USE_TICKET",
  "url": "https://video.auvious.com/q/pij-gws"
}

Properties

Name	Type	Required	Restrictions	Description
expires	string(date-time)	false	none	ExpireTime is the UTC expiration date and time for the appointment room access. It becomes relevant only if the appointment has not yet expired. The format is in ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
type	string	false	none	Type specifies the permission level associated with this appointment room, determining access control.
url	string	false	none	URL provides the unique web address for accessing the video appointment, offering a direct link to the meeting room.

AppointmentCountResponse

{
  "count": 2,
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin"
}

Properties

Name	Type	Required	Restrictions	Description
count	integer(int64)	false	none	Count represents the number of appointments scheduled within the specified duration.
duration	string	false	none	Duration of the appointment, represented in ISO 8601 duration format.
end	string(date-time)	false	none	EndTime is the scheduled end date and time of the appointment in UTC.
start	string(date-time)	false	none	StartTime is the scheduled start date and time of the appointment in UTC.
timezone	string	false	none	TimeZone specifies the local time zone of the appointment.

AppointmentOverlapResponse

{
  "count": 0
}

Properties

Name	Type	Required	Restrictions	Description
count	integer(int64)	false	none	none

AppointmentRoomDetails

{
  "expires": "2022-01-31T19:00:00.0Z",
  "type": "MULTI_USE_TICKET",
  "url": "https://video.auvious.com/q/pij-gws"
}

Properties

Name	Type	Required	Restrictions	Description
expires	string(date-time)	false	none	ExpireTime is the UTC expiration date and time for the appointment room access. It becomes relevant only if the appointment has not yet expired. The format is in ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
type	string	false	none	Type specifies the permission level associated with this appointment room, determining access control.
url	string	false	none	URL provides the unique web address for accessing the video appointment, offering a direct link to the meeting room.

Contact

{
  "primaryEmail": "user@provider.net",
  "primaryPhone": "2102234988"
}

Properties

Name	Type	Required	Restrictions	Description
primaryEmail	string	false	none	PrimaryEmail is the primary contact email address of the user.
primaryPhone	string	false	none	PrimaryPhone is the primary contact telephone number of the user.

CustomerDetails

{
  "contact": {
    "primaryEmail": "user@provider.net",
    "primaryPhone": "2102234988"
  },
  "metadata": {
    "refNo": "CS-9838"
  },
  "name": {
    "firstName": "Bobby",
    "lastName": "Ewing"
  },
  "username": "ewingb@myorg.com"
}

Properties

Name	Type	Required	Restrictions	Description
contact	Contact	false	none	none
metadata	object	false	none	AncillaryData holds unstructured additional information that might be useful.
» additionalProperties	any	false	none	none
name	Name	false	none	none
username	string	false	none	Username of the user.

EmailNotificationRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "EMAIL",
  "htmlBody": "\"<html>...</html>\"",
  "locale": "en-GB",
  "period": "\"P1D\"",
  "subject": "\"Video appointment reminder\"",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toEmail": "email@yourdomain.com",
  "type": "REMINDER"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
channel	string	true	none	Channel for the notification. Possible values: SMS, EMAIL, WEBHOOKS. Required.
htmlBody	string	false	none	HtmlBody of the email notification.
locale	string	false	none	Locale for the email's language and format. Defaults to en-US if not specified.
period	string(duration)	false	none	Period before the appointment start time when the notification should be sent. Only required for REMINDER & ROOM types.
subject	string	false	none	Subject of the email notification.
textBody	string	false	none	TextBody of the SMS notification in plain text format.
timezone	string	false	none	TimeZone of the appointment. Defaults to UTC if not specified.
toEmail	string	true	none	ToEmail is the recipient's email address.
type	string	true	none	Type of notification. Possible values: CREATE, UPDATE, REMINDER, ROOM. Required.

Enumerated Values

Property	Value
channel	SMS
channel	EMAIL
channel	WEBHOOKS
type	CREATE
type	UPDATE
type	REMINDER
type	ROOM

EmailServiceOTPVerify

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "validFor": "PT1M0s indicates that the OTP is valid for 1 minute."
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
validFor	string	false	none	ValidFor specifies the duration that the OTP (One-Time Password) verification remains active. It is represented in ISO 8601 duration format.

EmailServiceRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "domain": "appointments.auvious.com",
  "fromName": "\"auvious No-Reply\"",
  "toEmail": "email@yourdomain.com"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
domain	string	true	none	Name of the outbound domain used for sending emails. It must be a fully qualified domain name (FQDN).
fromName	string	false	none	FromName is the display name indicating the sender of the email.
toEmail	string	true	none	ToEmail is the email address to which the verification email will be sent. It must be a valid email format.

FindAppointmentsEligibleResponse

{
  "eligibleFrom": "2022-01-31T19:00:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin"
}

Properties

Name	Type	Required	Restrictions	Description
eligibleFrom	string(date-time)	false	none	EligibleFrom is the UTC date and time from which the appointment is eligible for activation.
id	string	false	none	Unique identifier of the appointment
start	string(date-time)	false	none	StartTime is the scheduled start date and time in UTC for the appointment.
timezone	string	false	none	TimeZone specifies the local time zone for the appointment.

FindAppointmentsResponsePaged

{
  "content": [
    {
      "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
      "duration": "PT5M0s (5 minutes)",
      "end": "2022-01-31T19:05:00.0Z",
      "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
      "interaction": {
        "customFields": {
          "property1": "string",
          "property2": "string"
        },
        "routing": {
          "properties": {
            "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
          },
          "type": "GENESYS_CLOUD_FLOW"
        },
        "state": "PENDING"
      },
      "locale": "en_US",
      "metadata": {
        "prop1": {}
      },
      "notes": "CRM ref: 3nv-1gt-4rt",
      "notificationHeaders": "{\"x-channel\": widget\"}",
      "notificationsActive": true,
      "organizer": {
        "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
        "state": "active",
        "type": "CUSTOMER"
      },
      "participantIds": [
        {
          "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
          "type": "CUSTOMER"
        },
        {
          "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
          "type": "AGENT"
        }
      ],
      "start": "2022-01-31T19:00:00.0Z",
      "timezone": "Europe/Berlin",
      "title": "Product installation review"
    }
  ],
  "pageCount": 0,
  "pageNumber": 1,
  "pageSize": 25,
  "sortField": "string",
  "sortOrder": "asc",
  "total": 0
}

Properties

Name	Type	Required	Restrictions	Description
content	[Appointment]	false	none	none
pageCount	integer(int64)	false	none	number of pages for the provided page size
pageNumber	integer(int64)	false	none	Page number
pageSize	integer(int64)	false	none	Page size
sortField	string	false	none	Field to use for sort
sortOrder	string	false	none	asc or desc
total	integer(int64)	false	none	total number of entities in the result set

Enumerated Values

Property	Value
sortOrder	asc
sortOrder	desc

GetAppointmentResponse

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "duration": "PT5M0s (5 minutes)",
  "end": "2022-01-31T19:05:00.0Z",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": {
        "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
      },
      "type": "GENESYS_CLOUD_FLOW"
    },
    "state": "PENDING"
  },
  "locale": "en_US",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "notificationsActive": true,
  "organizer": {
    "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
    "state": "active",
    "type": "CUSTOMER"
  },
  "participantIds": [
    {
      "id": "2460b086-8d27-4cd3-a7ef-cdc8b4c17f0c",
      "type": "CUSTOMER"
    },
    {
      "id": "36c1r718-9ab5-48c9-aeab-fas5f37b0ec4",
      "type": "AGENT"
    }
  ],
  "roomAccess": {
    "expires": "2022-01-31T19:00:00.0Z",
    "type": "MULTI_USE_TICKET",
    "url": "https://video.auvious.com/q/pij-gws"
  },
  "start": "2022-01-31T19:00:00.0Z",
  "timezone": "Europe/Berlin",
  "title": "Product installation review"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
duration	string	false	none	Duration of the appointment, represented in ISO 8601 duration format.
end	string(date-time)	false	none	EndTime is the scheduled end date and time of the appointment in UTC.
id	string	false	none	Unique identifier of the appointment
interaction	InteractionData	false	none	none
locale	string	false	none	Locale used for customer notifications.
metadata	object	false	none	Any additional information that might be of use.
» additionalProperties	any	false	none	none
notes	string	false	none	Additional notes
notificationHeaders	object	false	none	NotificationHeaders propagated to all applicable notifications i.e. webhook notifications
» additionalProperties	string	false	none	none
notificationsActive	boolean	false	none	NotificationsActive indicates whether notifications for this appointment are active.
organizer	participant	false	none	none
participantIds	[participant]	false	none	ParticipantIdentifiers lists all participants of this appointment.
roomAccess	AppointmentRoomDetails	false	none	none
start	string(date-time)	false	none	StartTime is the scheduled start date and time of the appointment in UTC.
timezone	string	false	none	TimeZone specifies the local time zone of the appointment.
title	string	false	none	Appointment title

GetParticipantDetailsResponse

{
  "contact": {
    "primaryEmail": "user@provider.net",
    "primaryPhone": "2102234988"
  },
  "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
  "metadata": {
    "refNo": "CS-9838"
  },
  "name": {
    "firstName": "Bobby",
    "lastName": "Ewing"
  },
  "type": "CUSTOMER",
  "username": "ewingb@myorg.com"
}

Properties

Name	Type	Required	Restrictions	Description
contact	Contact	false	none	none
id	string	false	none	Id is the unique identifier of the participant.
metadata	object	false	none	AncillaryData holds unstructured additional information that might be useful.
» additionalProperties	any	false	none	none
name	Name	false	none	none
type	string	false	none	Type specifies the participant type, which can be either AGENT or CUSTOMER.
username	string	false	none	Username of the user.

InteractionData

{
  "customFields": {
    "property1": "string",
    "property2": "string"
  },
  "routing": {
    "properties": {
      "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
    },
    "type": "GENESYS_CLOUD_FLOW"
  },
  "state": "PENDING"
}

Properties

Name	Type	Required	Restrictions	Description
customFields	object	false	none	Key value pair custom fields relevant to this interaction
» additionalProperties	string	false	none	none
routing	RoutingData	false	none	none
state	string	false	none	Current state of this interaction

Enumerated Values

Property	Value
state	PENDING
state	COMPLETE

InteractionDataRequest

{
  "customFields": {
    "property1": "string",
    "property2": "string"
  },
  "routing": {
    "properties": "{\"deploymentId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"} or {\"touchpointId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"}",
    "type": "GENESYS_CLOUD_FLOW or TALKDESK_DIGITAL_CONNECT"
  }
}

Properties

Name	Type	Required	Restrictions	Description
customFields	object	false	none	CustomFields to be propagated to the customer interaction.
» additionalProperties	string	false	none	none
routing	RoutingDataRequest	true	none	none

Name

{
  "firstName": "Bobby",
  "lastName": "Ewing"
}

Properties

Name	Type	Required	Restrictions	Description
firstName	string	false	none	FirstName is the first name of the user.
lastName	string	false	none	LastName is the last name of the user.

NotificationLocale

{
  "description": "English (United States)",
  "locale": "en_US"
}

Properties

Name	Type	Required	Restrictions	Description
description	string	false	none	Description provides details about the locale, including language and country.
locale	string	false	none	Locale identifies a supported locale, using ICU locale identifiers. For more details, refer to http://userguide.icu-project.org/locale.

NotificationLocales

{
  "content": [
    {
      "description": "English (United States)",
      "locale": "en_US"
    },
    {
      "description": "Greek (Greece)",
      "locale": "el_GR"
    }
  ]
}

Properties

Name	Type	Required	Restrictions	Description
content	[NotificationLocale]	false	none	Locales lists the supported notification locales, detailing both locale keys and their descriptions.

NotificationParameterTag

{
  "example": "Monday 02-Jan-06",
  "format": "EEEE dd-MMM-yy"
}

Properties

Name	Type	Required	Restrictions	Description
example	string	false	none	Example provides a sample of how the notification parameter appears when the specified format is applied.
format	string	false	none	Format specifies the format value for a supported notification parameter, primarily used for date formatting.

NotificationParameterTags

{
  "content": [
    {
      "example": "Monday 02-Jan-06",
      "format": "EEEE dd-MMM-yy"
    },
    {
      "example": "3:04 pm",
      "format": "time12hr"
    },
    {
      "example": "MST",
      "format": "zone"
    }
  ]
}

Properties

Name	Type	Required	Restrictions	Description
content	[NotificationParameterTag]	false	none	Formats lists the supported notification parameter tags, providing both the parameter format keys and example values.

RescheduleAppointmentRequest

{
  "duration": "\"PT5M\"",
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "locale": "\"en-GB\"",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\""
}

Properties

Name	Type	Required	Restrictions	Description
duration	string(duration)	true	none	Duration of the appointment in ISO 8601 format.
id	string	true	none	Id is the unique identifier of the appointment.
locale	string	false	none	Locale used for the appointment and notifications. Defaults to "en-US".
start	string(date-time)	true	none	StartTime is the UTC start date and time for the appointment.
timezone	string	true	none	TimeZone for the appointment.

RoutingData

{
  "properties": {
    "deploymentId": "c461a74-af3a-4b55-a461-bafbf077a34e"
  },
  "type": "GENESYS_CLOUD_FLOW"
}

Properties

Name	Type	Required	Restrictions	Description
properties	object	false	none	Routing properties relevant to the routing type
» additionalProperties	string	false	none	none
type	string	false	none	Routing type associated with the given customer interaction

Enumerated Values

Property	Value
type	GENESYS_CLOUD_FLOW
type	GENESYS_CLOUD_QUEUE

RoutingDataRequest

{
  "properties": "{\"deploymentId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"} or {\"touchpointId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"}",
  "type": "GENESYS_CLOUD_FLOW or TALKDESK_DIGITAL_CONNECT"
}

Properties

Name	Type	Required	Restrictions	Description
properties	object	false	none	Properties are specific routing properties relevant to the RouteType.
» additionalProperties	string	false	none	none
type	string	false	none	RouteType is the routing type for the customer interaction. Possible values: GENESYS_CLOUD_FLOW, GENESYS_CLOUD_QUEUE, TALKDESK_DIGITAL_CONNECT. Defaults to GENESYS_CLOUD_FLOW if genesys application or TALKDESK_DIGITAL_CONNECT if application is talkdesk.

SMSNotificationRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "channel": "SMS",
  "locale": "en-GB",
  "period": "P1D (1 day before)",
  "textBody": "\"Dear {{firstName}},\\n\\nThis is a reminder of your video call scheduled for {{dd-MM-yyyy}} {{time24}} {{zone}}\"",
  "timezone": "Europe/Berlin",
  "toNumber": "+3069312211xx",
  "type": "REMINDER"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
channel	string	true	none	Channel specifies the notification delivery method.
locale	string	false	none	Locale for the notification's language and format. Defaults to en-US if not specified.
period	string(duration)	false	none	Period before the appointment start time for sending the notification. Required for REMINDER & ROOM types.
textBody	string	true	none	TextBody is the notification message in plain text.
timezone	string	false	none	TimeZone of the appointment. Defaults to UTC if not specified.
toNumber	string	true	none	ToNumber is the recipient's phone number for the SMS message. It must follow the E.164 numbering format.
type	string	true	none	Type of notification being sent. Allowed values: CREATE, UPDATE, REMINDER, ROOM.

Enumerated Values

Property	Value
channel	SMS
channel	EMAIL
channel	WEBHOOKS

SMSServiceOTPVerify

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "validFor": "PT1M0s indicates that the OTP is valid for 1 minute."
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
validFor	string	false	none	ValidFor specifies the duration that the OTP (One-Time Password) verification remains active. It is represented in ISO 8601 duration format.

SMSServiceRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "fromNumber": "+3069132132xx",
  "toNumber": "+3069312211xx"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
fromNumber	string	true	none	FromNumber is the SMS number from which the message will be sent. It must follow the E.164 numbering format.
toNumber	string	true	none	ToNumber is the recipient's phone number for the SMS message. It must also follow the E.164 numbering format.

ScheduleAppointmentRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "customer": {
    "contact": {
      "primaryEmail": "user@provider.net",
      "primaryPhone": "2102234988"
    },
    "metadata": {
      "refNo": "CS-9838"
    },
    "name": {
      "firstName": "Bobby",
      "lastName": "Ewing"
    },
    "username": "ewingb@myorg.com"
  },
  "duration": "\"PT5M\"",
  "interaction": {
    "customFields": {
      "property1": "string",
      "property2": "string"
    },
    "routing": {
      "properties": "{\"deploymentId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"} or {\"touchpointId\": \"c461a74-af3a-4b55-a461-bafbf077a34e\"}",
      "type": "GENESYS_CLOUD_FLOW or TALKDESK_DIGITAL_CONNECT"
    }
  },
  "locale": "\"en-GB\"",
  "metadata": {
    "prop1": "value1"
  },
  "notes": "\"CRM ref: 3nv-1gt-4rt\"",
  "notificationHeaders": "{\"x-channel\": widget\"}",
  "start": "\"2022-01-31T19:00:00.0Z\"",
  "timezone": "\"Europe/Berlin\"",
  "title": "\"Product installation review\""
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
customer	CustomerDetails	false	none	none
duration	string(duration)	true	none	Duration of the appointment in ISO 8601 format.
interaction	InteractionDataRequest	false	none	none
locale	string	false	none	Locale used for the appointment and notifications. Defaults to "en-US".
metadata	object	false	none	AncillaryData contains any additional information useful for the appointment.
» additionalProperties	any	false	none	none
notes	string	false	none	Notes regarding the appointment.
notificationHeaders	object	false	none	Headers propagated to all applicable notifications i.e. webhook notifications
» additionalProperties	string	false	none	none
start	string(date-time)	true	none	StartTime is the UTC start date and time for the appointment.
timezone	string	true	none	TimeZone for the appointment.
title	string	false	none	Title of the appointment.

ServiceConfirmationRequest

{
  "applicationId": "bf8215e5-a39e-490a-a0e2-07df6a3d8c1f",
  "code": "063780"
}

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	true	none	Unique application identifier
code	string	true	none	Code is the OTP sent to the user's SMS number for verification. It must be numeric.

UpdateAppointmentRequest

{
  "id": "f46f165d-383a-4432-9a3e-9c805a152e0c",
  "metadata": {
    "prop1": {}
  },
  "notes": "CRM ref: 3nv-1gt-4rt",
  "notificationHeaders": {
    "property1": "string",
    "property2": "string"
  },
  "title": "Product installation review"
}

Properties

Name	Type	Required	Restrictions	Description
id	string	true	none	Id is the unique identifier of the appointment.
metadata	object	false	none	Any additional information that might be of use.
» additionalProperties	any	false	none	none
notes	string	false	none	Additional notes
notificationHeaders	object	false	none	none
» additionalProperties	string	false	none	none
title	string	false	none	Appointment title

participant

{
  "id": "c59a1ee2-e71d-4370-9ac8-26de220104db",
  "state": "active",
  "type": "CUSTOMER"
}

Properties

Name	Type	Required	Restrictions	Description
id	string	false	none	Id is the unique identifier of the participant.
state	string	false	none	State indicates the current state of the participant.
type	string	false	none	Type specifies the participant type, which can be either AGENT or CUSTOMER.

This application provides appointment functionality for scheduling a video call between an agent and a customer

Authentication​

Appointments​

Retrieve All Appointments with Optional Filtering​

Parameters​

Detailed descriptions​

Enumerated Values​

Responses​

Overview​

Examples​

Code samples​

Schedule a New Appointment​

Request body​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Update an Existing Appointment​

Request body​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Delete an Appointment​

Parameters​

Responses​

Overview​

Code samples​

Retrieve an Appointment by ID​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Set Appointment Interaction InProgress (Internal Use)​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Delete a Participant from an Appointment​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Get Participant Details​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Update Participant State​

Request body​

Parameters​

Detailed descriptions​

Responses​

Overview​

Examples​

Code samples​

Activate an Appointment​

Parameters​

Responses​

Overview​

Examples​

Code samples​

Schedule New Appointment as Customer​

Responses​

Overview​

Examples​

Code samples​

Retrieve the Number of Scheduled Appointments within a Specified Time Frame​

Parameters​

Responses​

Overview​

Response Schema​

Examples​

Code samples​

Authentication

Appointments

Retrieve All Appointments with Optional Filtering

Parameters

Detailed descriptions

Enumerated Values

Responses

Overview

Examples

Code samples

Schedule a New Appointment

Request body

Parameters

Responses

Overview

Examples

Code samples

Update an Existing Appointment

Request body

Parameters

Responses

Overview

Examples

Code samples

Delete an Appointment

Parameters

Responses

Overview

Code samples

Retrieve an Appointment by ID

Parameters

Responses

Overview

Examples

Code samples

Set Appointment Interaction InProgress (Internal Use)

Parameters

Responses

Overview

Examples

Code samples

Delete a Participant from an Appointment

Parameters

Responses

Overview

Examples

Code samples

Get Participant Details

Parameters

Responses

Overview

Examples

Code samples

Update Participant State

Request body

Parameters

Detailed descriptions

Responses

Overview

Examples

Code samples

Activate an Appointment

Parameters

Responses

Overview

Examples

Code samples

Schedule New Appointment as Customer

Responses

Overview

Examples

Code samples

Retrieve the Number of Scheduled Appointments within a Specified Time Frame

Parameters

Responses

Overview

Response Schema

Examples

Code samples

DEPRECATED: Find Appointments Eligible for Activation