Genesys v1.0

Api used to support functionality specific to Genesys Cloud and Engage integrations

info

You are viewing REST API documentation. This documentation is auto-generated from a swagger specification which itself is generated from annotations in the source code of the project. It is possible that this documentation includes bugs and that code samples are incomplete or wrong.

Authentication

• OAuth 2.0 Authorization. Authenticate using client credentials

  • Flow: clientCredentials

  • OAuth 2.0 Authorization URL = https://dev.auvious.video/security/oauth/authorize

  • OAuth 2.0 Token URL = https://dev.auvious.video/security/oauth/token

  • OAuth 2.0 Scope

    Scope	Scope Description
    any	this is the default

• HTTP Authentication, scheme: bearer jwt bearer token access

Genesys Support Service

Api used to support functionality specific to Genesys Cloud and Engage integrations

Create a genesys callback (schedule)

POST https://dev.auvious.video:443/security/genesys/callback HTTP/1.1
Host: dev.auvious.video:443
Content-Type: application/json
Accept: application/json
X-OtpVerificationId: string
X-OtpCode: string
X-ApplicationId: string
X-UrlBase: string
X-Ticket-Expiration-Seconds: 0

Create a new genesys callback. Allowed with a valid otp code,verification id, or with client credentials. For request body schema check https://developer.genesys.cloud/api/rest/v2/conversations/#postConversationsCallbacks, with queueName added for convenience.

Request body

{
  "callbackNumbers": [
    "string"
  ],
  "callbackScheduledTime": "string",
  "callbackUserName": "string",
  "countryCode": "string",
  "data": {
    "property1": "string",
    "property2": "string"
  },
  "queueId": "string",
  "queueName": "string",
  "routingData": {
    "languageId": "string",
    "preferredAgentIds": [
      "string"
    ],
    "priority": 0,
    "queueId": "string",
    "queueName": "string",
    "skillIds": [
      "string"
    ]
  },
  "scriptId": "string",
  "validateCallbackNumbers": true
}

Parameters

Parameter	In	Type	Required	Description
X-OtpVerificationId	header	string	false	only for otp authentication
X-OtpCode	header	string	false	only for otp authentication
X-ApplicationId	header	string	true	mandatory, can be found at application settings page
X-UrlBase	header	string	false	mandatory when using client credentials, e.g. https://auvious.video
X-Ticket-Expiration-Seconds	header	integer(int32)	false	expiration seconds for ticket url (since the scheduled time). 4 hours (14400) is the default
body	body	CreateGenesysCallbackCommand	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	OK	CallbackResult
201	Created	Created	None
401	Unauthorized	Unauthorized	None
403	Forbidden	Forbidden	None
404	Not Found	Not Found	None

Examples

200 Response

{
  "agentUrl": "string",
  "conferenceId": "string",
  "ticketId": "string",
  "ticketUrl": "string"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: Client Credentials Flow ( Scopes: global ), Jwt ( Scopes: global ), None ( Scopes: global ), None ( Scopes: global ), None ( Scopes: global )

Code samples

Shell

curl -X POST https://dev.auvious.video:443/security/genesys/callback \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'X-OtpVerificationId: string' \  -H 'X-OtpCode: string' \  -H 'X-ApplicationId: string' \  -H 'X-UrlBase: string' \  -H 'X-Ticket-Expiration-Seconds: 0' \  -H 'Authorization: Bearer {access-token}'

Go

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "X-OtpVerificationId": []string{"string"},
        "X-OtpCode": []string{"string"},
        "X-ApplicationId": []string{"string"},
        "X-UrlBase": []string{"string"},
        "X-Ticket-Expiration-Seconds": []string{"0"},
        "Authorization": []string{"Bearer {access-token}"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "https://dev.auvious.video:443/security/genesys/callback", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

Node

const fetch = require('node-fetch');
const input = '{
  "callbackNumbers": [
    "string"
  ],
  "callbackScheduledTime": "string",
  "callbackUserName": "string",
  "countryCode": "string",
  "data": {
    "property1": "string",
    "property2": "string"
  },
  "queueId": "string",
  "queueName": "string",
  "routingData": {
    "languageId": "string",
    "preferredAgentIds": [
      "string"
    ],
    "priority": 0,
    "queueId": "string",
    "queueName": "string",
    "skillIds": [
      "string"
    ]
  },
  "scriptId": "string",
  "validateCallbackNumbers": true
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'X-OtpVerificationId': 'string',  'X-OtpCode': 'string',  'X-ApplicationId': 'string',  'X-UrlBase': 'string',  'X-Ticket-Expiration-Seconds': '0',  'Authorization': 'Bearer {access-token}'
}

fetch('https://dev.auvious.video:443/security/genesys/callback', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

Java

// This sample needs improvement.
URL obj = new URL("https://dev.auvious.video:443/security/genesys/callback");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

Python

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'X-OtpVerificationId': 'string',
  'X-OtpCode': 'string',
  'X-ApplicationId': 'string',
  'X-UrlBase': 'string',
  'X-Ticket-Expiration-Seconds': '0',
  'Authorization': 'Bearer {access-token}'
}

r = requests.post(
  'https://dev.auvious.video:443/security/genesys/callback',
  params={},
  headers = headers)

print r.json()

Ruby

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'X-OtpVerificationId' => 'string',
  'X-OtpCode' => 'string',
  'X-ApplicationId' => 'string',
  'X-UrlBase' => 'string',
  'X-Ticket-Expiration-Seconds' => '0',
  'Authorization' => 'Bearer {access-token}'
}

result = RestClient.post 'https://dev.auvious.video:443/security/genesys/callback',
  params: {}, headers: headers

p JSON.parse(result)

Create room,ticket and return ticket and agent urls

POST https://dev.auvious.video:443/security/genesys/room HTTP/1.1
Host: dev.auvious.video:443
Content-Type: application/json
Accept: application/json

Create a new room, ticket and return the urls. Allowed from trusted clients that have authenticated using client credentials. Ticket url expires by default after 4 hours.

Request body

{
  "applicationId": "string",
  "cdestination": "callback",
  "customerId": "string",
  "interactionId": "string",
  "organizationId": "string",
  "ticketExpirationSeconds": 0,
  "urlBase": "string"
}

Parameters

Parameter	In	Type	Required	Description
body	body	CreateRoomWebCommand	false	none

Responses

Overview

Status	Meaning	Description	Schema
200	OK	OK	CreateRoomResult
201	Created	Created	None
401	Unauthorized	Unauthorized	None
403	Forbidden	Forbidden	None
404	Not Found	Not Found	None

Examples

200 Response

{
  "agentUrl": "string",
  "recordingUrl": "string",
  "ticketUrl": "string"
}

caution

To perform this operation, you must be authenticated by means of one of the following methods: Client Credentials Flow ( Scopes: global ), Jwt ( Scopes: global ), None ( Scopes: global ), None ( Scopes: global ), None ( Scopes: global )

Code samples

Shell

curl -X POST https://dev.auvious.video:443/security/genesys/room \
  -H 'Content-Type: application/json' \  -H 'Accept: application/json' \  -H 'Authorization: Bearer {access-token}'

Go

package main

import (
    "bytes"
    "net/http"
)

func main() {
    headers := map[string][]string{ 
        "Content-Type": []string{"application/json"},
        "Accept": []string{"application/json"},
        "Authorization": []string{"Bearer {access-token}"},
    }

    var body []byte
    // body = ...

    req, err := http.NewRequest("POST", "https://dev.auvious.video:443/security/genesys/room", bytes.NewBuffer(body))
    req.Header = headers

    client := &http.Client{}
    resp, err := client.Do(req)
    // ...
}

Node

const fetch = require('node-fetch');
const input = '{
  "applicationId": "string",
  "cdestination": "callback",
  "customerId": "string",
  "interactionId": "string",
  "organizationId": "string",
  "ticketExpirationSeconds": 0,
  "urlBase": "string"
}';
const headers = {
  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authorization': 'Bearer {access-token}'
}

fetch('https://dev.auvious.video:443/security/genesys/room', {
  method: 'POST',
  body: input,
  headers
})
.then(r => r.json())
.then((body) => {
    console.log(body)
})

Java

// This sample needs improvement.
URL obj = new URL("https://dev.auvious.video:443/security/genesys/room");

HttpURLConnection con = (HttpURLConnection) obj.openConnection();
con.setRequestMethod("POST");

int responseCode = con.getResponseCode();

BufferedReader in = new BufferedReader(
    new InputStreamReader(con.getInputStream())
);

String inputLine;
StringBuffer response = new StringBuffer();
while ((inputLine = in.readLine()) != null) {
    response.append(inputLine);
}
in.close();

System.out.println(response.toString());

Python

import requests

headers = {
  'Content-Type': 'application/json',
  'Accept': 'application/json',
  'Authorization': 'Bearer {access-token}'
}

r = requests.post(
  'https://dev.auvious.video:443/security/genesys/room',
  params={},
  headers = headers)

print r.json()

Ruby

require 'rest-client'
require 'json'

headers = {
  'Content-Type' => 'application/json',
  'Accept' => 'application/json',
  'Authorization' => 'Bearer {access-token}'
}

result = RestClient.post 'https://dev.auvious.video:443/security/genesys/room',
  params: {}, headers: headers

p JSON.parse(result)

Schemas

CallbackResult

{
  "agentUrl": "string",
  "conferenceId": "string",
  "ticketId": "string",
  "ticketUrl": "string"
}

CallbackResult

Properties

Name	Type	Required	Restrictions	Description
agentUrl	string	false	none	a url for the agent to join
conferenceId	string	false	none	the id of the conference created
ticketId	string	false	none	a ticket id which can be used to join the conference
ticketUrl	string	false	none	a url for the customer to join

CreateGenesysCallbackCommand

{
  "callbackNumbers": [
    "string"
  ],
  "callbackScheduledTime": "string",
  "callbackUserName": "string",
  "countryCode": "string",
  "data": {
    "property1": "string",
    "property2": "string"
  },
  "queueId": "string",
  "queueName": "string",
  "routingData": {
    "languageId": "string",
    "preferredAgentIds": [
      "string"
    ],
    "priority": 0,
    "queueId": "string",
    "queueName": "string",
    "skillIds": [
      "string"
    ]
  },
  "scriptId": "string",
  "validateCallbackNumbers": true
}

CreateGenesysCallbackCommand

Properties

Name	Type	Required	Restrictions	Description
callbackNumbers	[string]	false	none	phone number(s) of customer
callbackScheduledTime	string	false	none	The scheduled date-time for the callback as an ISO-8601 string yyyy-MM-ddTHH:mm:ss.SSSZ
callbackUserName	string	false	none	name of customer, which will be displayed on the agent workspace
countryCode	string	false	none	none
data	object	false	none	none
» additionalProperties	string	false	none	none
queueId	string	false	none	Id of queue where the callback will take place. You can omit this and use queueName if you find it difficult to locate the queue id.
queueName	string	false	none	Can be used instead of queueId, which is more convenient
routingData	RoutingData	false	none	none
scriptId	string	false	none	none
validateCallbackNumbers	boolean	false	none	none

CreateRoomResult

{
  "agentUrl": "string",
  "recordingUrl": "string",
  "ticketUrl": "string"
}

CreateRoomResult

Properties

Name	Type	Required	Restrictions	Description
agentUrl	string	false	none	none
recordingUrl	string	false	none	none
ticketUrl	string	false	none	none

CreateRoomWebCommand

{
  "applicationId": "string",
  "cdestination": "callback",
  "customerId": "string",
  "interactionId": "string",
  "organizationId": "string",
  "ticketExpirationSeconds": 0,
  "urlBase": "string"
}

CreateRoomWebCommand

Properties

Name	Type	Required	Restrictions	Description
applicationId	string	false	none	which application to use
cdestination	string	false	none	cdestination
customerId	string	false	none	customer id, e.g. interaction or conversation id
interactionId	string	false	none	conversation/interaction id
organizationId	string	false	none	only for access from internal service
ticketExpirationSeconds	integer(int32)	false	none	ticket url expiration in seconds, 4 hours if not defined.
urlBase	string	false	none	which url base to use, e.g. https://auvious.video

Enumerated Values

Property	Value
cdestination	callback
cdestination	embedded
cdestination	premise
cdestination	standalone

RoutingData

{
  "languageId": "string",
  "preferredAgentIds": [
    "string"
  ],
  "priority": 0,
  "queueId": "string",
  "queueName": "string",
  "skillIds": [
    "string"
  ]
}

RoutingData

Properties

Name	Type	Required	Restrictions	Description
languageId	string	false	none	none
preferredAgentIds	[string]	false	none	none
priority	integer(int32)	false	none	none
queueId	string	false	none	none
queueName	string	false	none	none
skillIds	[string]	false	none	none