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OpenID Connect Authentication Integration

This integration is used when an organization wants to use Auvious as a standalone solution, outside Genesys Cloud, or with Genesys Engage on-premises. With this integration agents will be able to use their organization credentials to get authorized to use Auvious, aka Single-Sign-On (SSO).

What is OpenID Connect?

OpenID Connect 1.0 is a simple identity layer on top of the OAuth 2.0 protocol. It allows Clients to verify the identity of the End-User based on the authentication performed by an Authorization Server, as well as to obtain basic profile information about the End-User in an interoperable and REST-like manner

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  • OpenID Connect 1.0 compatible authentication and authorization server, exposed to public internet.
  • OAuth2.0 Client/Application allowing openid scope and authorization code flow.


In order for this integration to work, Auvious team must manually provision an application with the following parameters:

The above must be sent by e-mail at

This flow is quite similar with the one used in Genesys Cloud, as shown in the diagram below:

Diagram generated via mermaid

Role Management

All users that authenticated using OpenID Connect are authorized to do all normal agent functionality, i.e. they get the 'Agent' role. An administrator (role Admin) can assign additional roles to users through the Counselor UI, at Settings>Members section. The administrator needs to know the id_token "sub" claim of the user that he wants to assign a role to. The user can find his id_token "sub" claim easily by clicking on the bottom of the Settings menu, over the role as shown in the image below.

Sub Claim Id Token

Initially an administrator (role Admin) must be provisioned manually by Auvious, that's why we'll need the id_token "sub" claim of the user that will be the first administrator.