Talkdesk

Integration with Talkdesk is done using openID connect. With this integration agents will be able to use their organization credentials to get authorized to use Auvious, aka Single-Sign-On (SSO).

Setup

Installing a new Auvious application instance is done via the Talkdesk AppConnect marketplace. Once you have followed the on-screen instructions, the auvious application will be available in the applications drawer in Talkdesk.

Role management

Roles are not automatically inherited from Talkdesk. The user who installs auvious is automatically assigned the administrator role. Roles to other uses can be assigned in auvious settings, in the members section.