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Schedule a call

📅 Scheduling a video call is a safe way to have a long conversation with your customers.

caution

This feature is only available in Geneys PureCloud.

Set a date & time

You can either select one of the proposed dates or pick a date and time of your liking. State your name and add your mobile phone number.

We need the phone number to send you a One Time Password in order to verify your intent. In case the video call does not take place, the agent can call you back in your phone number.

Shedule

OTP validation

Once you have received a One Time Password (OTP) fill it in the form. If the code was not received after 30+ seconds, you can request for a new one. Once ready, click on "Schedule"

Shedule

Add to calendar

Congratulations! 🎉 . You have just scheduled your first video call. A room link appears. You must keep this link since you will have to join at that specific date & time from your browser.

To help you not forget about your scheduled call, we have added 3 options to add it to your calendar.

  1. Add to Google Calendar
  2. Add to Outlook
  3. Download .ics

If you download and open then .ics file, your default calendar application opens and the time slot is booked for the call.

tip

Don't worry if you close this window. If you try to schedule again, the existing schedule appears and will continue to appear until the date & time of the call. To schedule a new one at a later time click on "Start over".

Shedule