Talkdesk

Auvious widget can also be used in a Talkdesk installation. The supported flow is only co-browse for now.

Co-browse

A standard co-browse flow could be something like this:

An agent is in a conversation with a customer through either on the phone or via the Talkdesk widget. At any time, the customer can open the auvious co-browse widget and request a PIN from the agent to start a co-browse session. The agent sends the PIN as a chat message or dictates it to the customer. Once the customer types the PIN in the auvious widget, the co-browse session can start.

The supported fields to start a co-browse session are these:

Property	Required	Value
active-widgets	yes	cobrowse
customer-display-name	no	Set the name of the customer in the pointer so that the agent can see it. Leaving it blank will default to 'customer'
auvious-environment	no	Set if you are pointing to our US (us.auvious.video) or Australia (au.auvious.video) environment.

You can also filter out specific HTML elements using the setCobrowseFilters method. Read more on our widget configuration guide.

Digital Connect

Before setting up the widget you need to setup a Digital Connect Integration and Channel in Talkdesk. You can read more in our Talkdesk Digital Connect guide.

Once you have gone through all the prerequisites, you can setup your widget.

Property	Required	Value
dc-touchpoint-id	yes	Set the touchpoint ID you just created in the Digital Connect Channel
chat-mode	yes	Set it to talkdesk-digital-connect
customer-display-name	no	Set the name of the customer in the pointer so that the agent can see it. Leaving it blank will default to 'customer'
customer-subject	yes	The digital connect requires a subject. Set one.
customer-email	yes	The digital connect also requires an email. Set one.
auvious-environment	no	Set if you are pointing to our US (us.auvious.video) or Australia (au.auvious.video) environment.
active-widgets	no	Choose between chat, video, cobrowse or audio. callback is not supported for now.