Talkdesk
Auvious widget can also be used in a Talkdesk installation.
Co-browse
A standard co-browse flow could be something like this:
An agent is in a conversation with a customer through either on the phone or via the Talkdesk widget. At any time, the customer can open the auvious co-browse widget and request a PIN from the agent to start a co-browse session. The agent sends the PIN as a chat message or dictates it to the customer. Once the customer types the PIN in the auvious widget, the co-browse session can start.
The supported fields to start a co-browse session are these:
| Property | Required | Value |
|---|---|---|
active-widgets | yes | cobrowse |
application-id | yes | Can be found in auvious / settings (top right) |
customer-display-name | no | Set the name of the customer in the pointer so that the agent can see it. Leaving it blank will default to 'customer' |
auvious-environment | no | Set if you are pointing to our US (us.auvious.video) or Australia (au.auvious.video) environment. |
You can also filter out specific HTML elements using the setCobrowseFilters method. Read more on our widget configuration guide.
Digital Connect
Before setting up the widget you need to setup a Digital Connect Integration and Channel in Talkdesk. You can read more in our Talkdesk Digital Connect guide.
Once you have gone through all the prerequisites, you can setup your widget.
| Property | Required | Value |
|---|---|---|
dc-touchpoint-id | yes | Set the touchpoint ID you just created in the Digital Connect Channel |
chat-mode | yes | Set it to talkdesk-digital-connect |
schedule-mode | No | Set it to talkdesk-appointment to support appointments. Also include callback in the active-widgets. |
customer-display-name | no | Set the name of the customer in the pointer so that the agent can see it. Leaving it blank will default to 'customer' |
customer-subject | yes | The digital connect requires a subject. Set one. |
customer-email | yes | The digital connect also requires an email. Set one. |
auvious-environment | no | Set if you are pointing to our US (us.auvious.video) or Australia (au.auvious.video) environment. |
active-widgets | no | Choose between chat, video, cobrowse, audioor callback. Please set schedule-mode="taldesk-appointment" to support callbacks |
application-id | yes | Can be found in auvious / settings (top right) |