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Appointments Introduction

Appointments feature, enables your organization to schedule video calls for your customers. Notification policy is quite flexible, and customer can join when he receives the last notification which will also contain the link which he has to use to join the call.

This feature is not available out-of-the-box as it requires some setup from the organization's administrator and/or CC manager, in order to configure the CC system to route incoming interactions to assigned agents.

Supported platforms