Email / SMS
These notification channels are currently supported by the below integrations
- Genesys Cloud
Participant Notifications
| Type | Description | Recipient(s) |
|---|---|---|
| CREATE | Sent when an appointment is created, and each time a new participant is added. | All Participants (new and existing) |
| RESCHEDULE | Sent when an appointment's schedule is updated. | All Participants |
| CANCELLED | Sent when an appointment is cancelled, and each time a participant is removed. | All Participants (including removed participant) |
| REMINDER | Sent based on configured reminder offsets before the appointment. | All Participants |
| FOLLOW_UP | Sent at configured intervals after the appointment ends. | Only participants who joined the call |
note
The "UPDATE" option is currently present in UI but participant notifications for updates are disabled explicitly, as these details are not relevant to participants directly.
caution
Note on Legacy/Deprecated Auto-Activate Option:
- ROOM (invite) notifications are only available in legacy mode (autoActivate = OFF).
- When enabled, appointments auto-activate and notify participants exactly once at the configured offset.
- ROOM invites are not supported in the latest webhook implementation.
- Customers with autoActivate = ON rely exclusively on REMINDER notifications.
Notification Management Overview
How Notification Settings Work
Auvious provides clear, administrator-controlled notification management through two distinct settings:
🌐 Global Notification Setting (Admin Controlled)
- Administrators can enable or disable notifications for the entire organization at any time.
- Allows immediate global control, ideal during outages, policy adjustments, or system maintenance.
📅 Per-Appointment Notification Setting (Automatic)
- Automatically captured initially when an appointment is scheduled, based on the global notification setting at that exact moment.
- Ensures each appointment reflects the notification intent consistent with the organization's policy at scheduling.
Interaction Between Global and Appointment Settings
Notifications are delivered only when both conditions below are met:
| Appointment Setting (Captured Initially) | Current Global Setting | Notification Sent? | Explanation |
|---|---|---|---|
| ✅ Enabled | ✅ Enabled | ✅ Yes | Notifications sent as originally intended. |
| ✅ Enabled | ❌ Disabled | ❌ No | Temporarily blocked by current global admin setting. |
| ❌ Disabled | ✅ Enabled | ❌ No | Notifications were off at scheduling; remain off. |
| ❌ Disabled | ❌ Disabled | ❌ No | Consistently disabled; no notifications sent. |
How Global Setting Changes Affect Existing Appointments
- Disabling notifications globally stops all notifications immediately, even for appointments initially set with notifications enabled.
- Re-enabling notifications later resumes future notifications for appointments initially captured with notifications enabled, without retroactively sending any missed notifications.
Benefits to Your Organization
- Centralized Control: Clear, admin-driven notifications without user confusion.
- Predictability: Appointment notifications consistently reflect current organizational policies.
- Reliability: Ensures participants receive timely and relevant notifications aligned with admin-configured settings.