Customer metadata

Assuming you have created a conversation channel in Admin > channels > Chat and you have the html/javascript code that is generated, we can add custom attributes to that code.

Let's say for example we would like to send a customer id and a department name to a studio flow, we can look for the function setContext and modify it as follows.

  function setContext() {
    webchat.setContextParam(
        { 
            customer_id: "abc123-abc123-abc123", 
            department_name:'Customer Care' 
        });
  }

Go to the Studio Flow you would like to capture the above variables, select the Initial Step component and on the Incoming message arguments create two new properties

• argument name : customer_id | map to flow variable : create a variable
• argument name : department_name | map to flow variable : create a variable

Now you have the two variables in your context and you can use them accordingly.