Portrait mode
🖼️ Change the orientation of your video from portrait to landscape and vice versa on demand.
There are scenarios where the customer's screen is in portrait, let's say if he/she has joined from a mobile device or a tablet or event a Kiosk that has our widget in portrait. In this case the agent's video is in landscape since he will be sitting in front of a desktop computer with a mounted camera. This results in unused real estate in the screen.
![](/img/portrait-mode-landscape.png)
That's why we introduced portrait mode! Now the agent only has to enable portrait mode.
![](/img/portrait-mode-toggle.png)
The video ratio changes and now more screen real estate is used.
![](/img/portrait-mode-portrait.png)
info
The video ratio on the recorded video does not change. The video on the recording will continue to be the same as before enabling portrait mode.