Overview
The auvious platform has a plethora of features that can cover any of your needs.
The platform constists of two major parts.
- The Agent UI. A fully featured suite with all the tools that an agent will need to help a customer.
- The Auvious Widget. A highly customisable widget that you can add to your website.
Features​
Here is a list of all the available features of auvious.
Audio / Video call​
The basic tools to have an audio or video call with one or more customers and agents. The call supports up to 8 participants.
Recordings​
Record a call and export it later on to review it. View it either with our own player or download it.
Co-browse​
When paired with the auvious widget, an agent can view, fill in forms and annotate on the customer's page.
Reports​
Metrics for calls, ratings, duration etc. Create your own dashboard with charts, lists and total values.
Interaction data​
A centralised view for all the data collected during a call such as recordings, chat transcripts, shared files, co-browse session etc.
Audit logs​
Logs for user interactions with the application, actions and outcomes.
Screen sharing​
Share your entire screen or a specific window. This is available for both customers and agents. It is different from a co-browse sesion since it is view-only. The agent has no control over the shared screen.
Schedule a call​
Schedule a call with the customer and share the link via email or SMS.
Augmented Reality annotations​
This is a powerful tool for remote guidance. Both the agent and the customer can point at a video stream.
Background effects​
Image Backgrounds that an agent can use to hide a busy background. You can also upload your own backgrounds with your company logo. Background blur is also available.
Snapshots​
Take snapshots of whatever your customer is pointing, be it a passport, a broken cable or a utility bill. Tag the snapshots with categories for easier categorisation.
Portrait mode​
Change the orientation of your video from landscape to portrait and vice versa on demand.
File sharing​
Exchange files during a call. This feature is available for both customers and agents.
Share link​
Send the customer a link to join the call with a plethora of ways. Use an email interaction, through sms, even send a QR.
Network indicator​
See how well your network performs during a call. Helps agents understand when to propose to switch to audio only preemptively.
Video quality​
Change the quality of your local videos that are broadcasted to other participants in the call.
Pop out video​
Detach a video from the browser and move it around. The agent can minimise the call and work with the customer on a document without loosing visual contact with the customer.
Customer's locale​
The agent can see what language the customer has set on his browser so that the agent can speak directly in that language.
Genesys PureCloud Interaction Widget​
Specific for Genesys PureCloud. The integration can be installed as an interaction widget, meaning it is available as a tab on the agent's interaction tabs.
Themes​
Customise the entire platform to match the client's Corporate Identity. Change logo, colors, even add your own video at the waiting screen of a scheduled call.
Consent​
Have the customer accept to terms & conditions or disclaimers before joining a call.
Speech recognition​
See what each participant is saying live. Connect with various ASR providers.