Skip to main content

Snapshots

In this section you are able to enable or disable the snapshot tool for the agents. This option becomes available once you have finished the setup process, through the ‘Settings’ menu. Additionally, you can create custom tag types depending on how you are going to use the snapshot tool.

You can disable the 'switch camera' button so that an agent cannot toggle the customer's front and rear cameras.

We offer a powerful feature that uses AI segmentation to remove background from images. The object in the photo is identified and the background becomes transparent with the click of a button.

You can also capture the location of the user. The location is stored per session and can be viewed in the interaction details.

Setup

Snapshot tags​

By default the following types are available:

  • ID front
  • ID back
  • Passport
  • Selfie
  • Utility bill
  • Bank document
info

Default types are transient i.e., when a new type is added the default types cease to exist. The field "label" refers to what the agent will see when he/she selects the tab and the field "value" refers to the folder name the snapshot will be saved in your storage provider.

Setup