14 posts tagged with "cx"

The new release for Genesys Cloud, Engage & Talkdesk is up :)

Widget version 1.7 is live!

The new release for Genesys Cloud, Engage & Talkdesk is up :)

• Translation on Speech to text is here!

Widget version 1.6 is live!

The new release for Genesys Cloud & Engage is up :)

• Speech to text is here!
• More customization options for agents and customers

Widget version 1.5 is live!

The new release for Genesys Cloud & Engage is up :)

• Portrait mode for agents
• Audit logs
• 3rd party browser support for iOS
• Batch export recordings
• Support for Genesys Cloud Web Messenger
• Adaptive layout for customers by toggling features

The new release for Genesys Cloud & Engage is up :)

• Video analytics view
• Annotations for AR & screen sharing
• Recording & playback for our Co-browse
• Video ads while on queue
• Consent form

Widget version 1.4 is live!

🌴 Summer version is up! 🌴

auvious newest version includes

• Interactions dashboard to view past recordings, metrics & more
• Augmented Reality pointer now works for multiple users
• Markup tools for co-browse
• Option to change on demand your video quality
• A new knowledge base
• Names & avatars on top of the video streams