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auvious 2.20 (current)

· 3 min read
Michael Korkaris

The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)

Release notes​

2.20.9​

  • Copy changes

2.20.8​

  • Bug fix / Settings for Genesys could not be saved

2.20.7​

  • Bug fix / Better handling for stream sick / endpoint sick / stream failed

2.20.6​

  • Bug fix / Disable Open AI configuration if no storage provider is configured
  • Bug fix / Add retries if recorder not ready while requesting for a transcript
  • Bug fix / Keep backwards compatibility with Google Transcript Service
  • Bug fix / Do not skip device setup if you are an agent and the interaction originates from kiosk

2.20.5​

  • Bug fix / Fixed error on missing provisioned models

2.20.4​

  • Feature / New backgrounds
  • Bug fix / Fixed missing language name in transcript languages
  • Bug fix / Fixed missing error message for required field in prompt/vision

2.20.3​

  • Bug fix / Call hold metrics not shown in hh:mm:ss format
  • Bug fix / Metrics dashboard was not selected when name was edited
  • Bug fix / Appointment duration filter fixed
  • Bug fix / Force re-render of 'send file' button when a participant joins

2.20.2​

  • Feature / Configure keep-alive credentials for Genesys Web Messaging in settings
  • Bug fix / Fixed issue with file sharing, introduced in 2.20.0

2.20.1​

  • Bug fix / Snapshots could be approved without tag
  • Bug fix / 'connecting...' message on screen reader no longer appears
  • Bug fix / Call controls had abnormal size in really small screens
  • Bug fix / Send file failed

2.20.0​

  • Feature / OpenAI integration. Transcript, summary, translations and sentiment analysis
  • Feature / Analyze image using AI
  • Feature / Multiple dashboards for metrics
  • Feature / Allow certain file types when sending a file
  • Feature / Option to hide 'leave' in widget while in kiosk mode
  • Feature / New metrics for 'on hold', 'call total duration' and 'conference total duration'
  • Feature / Support digits only for ticket, enable/disable grouping (dash), or digits and characters
  • Feature / Send sms/email with 'enter' key
  • Feature / Option to hide menu from agents
  • Bug fix / Do not auto-join call in interaction widget if video call is disabled
  • Bug fix / Wrong labels in welcome page when video call was disabled and a new interaction is active
  • Bug fix / Issue with secondary camera on mobile devices when customer is already sharing screen on desktop
  • Bug fix / AR pointer should be visible to monitoring supervisor
  • Bug fix / Inform monitoring supervisor for snapshots taken
  • Bug fix / Agent could not reestablish new call under certain flow
  • Bug fix / Recoring cannot be started from the agent whou got a transfer call
  • Bug fix / Wrong 'recording' indicator in interactions under certain flows
  • Bug fix / When camera & mic are disabled for both agent/customer, files cannot be shared
  • Bug fix / AR pointer was not available for secondary cameras
  • Bug fix / Guest agent should not have access to customer secondary cameras
  • Bug fix / Custom duration not shown in appointment filters
  • Bug fix / Dropdowns options not visible in windows when dark mode on