The new release for Genesys Cloud, Engage & Talkdesk is up :)
Release notes
2.8.17
- Feature / Support appointments created by API, using a genesys queue as routing
- Bug fix / Conversation messages could appear one extra time if the text was the same
2.8.16
- Bug fix / transferring to myself and ending the interaction did not fire the 'ending' & 'ended' event.
- Bug fix / updating customer metadata in welcome page resulted in firing 'started' again.
2.8.15
- Bug fix / Bumped cobrowse version. Fixes CSS on elements that are injected to DOM.
- Bug fix / Reset 'skip device setup' flag on call ended
2.8.14
- Appointment settings are now required. SMS settings are required only if notifications are enabled.
2.8.13
- Feature / Option to hide secondary participants when spotlight layout is on
- Feature / Option to disable default appointment notifications
- Feature / Option to make appointment ticket single use
- Bug fix / Sketch buttons on AR pointer now turn to column layout if not enough space
2.8.11
- Bug fix / Fixed Kite tests
- Bug fix / Preview of a Snapshot skewed the image
- Bug fix / Hide ticket security setting for integrations that do not support widget
- Bug fix / Hide Appointment setting from integrations that do ot support appointments
- Bug fix / Custom Domain URL is not applied to agent link
2.8.10
- Bug fix / Appointment conversation state is now available only in debug mode
2.8.9
- Added Sentry tracing
2.8.8
- Translations
2.8.7
- Bug fix / Do not join conference if already joined
- Bug fix / Do not open stream with audio & video as off
- Bug fix / enable mute/unmute after stream was published
- Bug fix / Background effect was not restored if call was transferred
2.8.6
- Feature / Button to reload compositions on demand
- Bug fix / Transfer call back to us did not enable the video call button
- Bug fix / Background effects we accidentally applied to screen share stream if the local stream was muted
2.8.5
- Bug fix / Call was put on unhold after the agent had left.
2.8.4
- Bug fix / Metrics were always reset even if you added new ones and saved them.
- Feature / Notify widget participants that call is transferred.
2.8.3
- Feature / Transfer now keeps the customer on hold instead of closing the interaction
2.8.2
- Bug fix / Do not ask agent to terminate call if the agent has requested to terminate the call due to ACK never received.
2.8.1
- Feature / Appointment notifications: Reset to default button
- Feature / Appointment notifications: 'TimeZoneOffset' keyword
2.8.0
- Feature / Appointments
- Feature / Genesys Web Messaging support
- Feature / Setting: Option to hide stock background effects if custom effects present
- Feature / Setting: Option to hide 'export composition' from agent
- Feature / Setting: More settings for camera & microphone. 'Can use' and 'On by default'
- Feature / Setting: Widget now sends an ACK message when the room is received
- Feature / Setting: Ticket can be configured to be 6 or 9 characters and single/multi use
- Feature / Restrict export if recording has more than 9 participants
- Feature /New metrics: video calls performed / video calls abandonded / video calls with small-normal-long duration
- Feature / Setting: custom domain URL
- Bug fix / When in audio call, hide 'send file' from agent
- Bug fix / Hide public key in SFTP settings if user provides private key
- Bug fix / Co-browse sketch controls not appearing