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auvious 2.17

· 3 min read
Michael Korkaris

The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)

Release notes​

2.17.14​

  • Bug fix / iOS resume paused videos when app (ionic/safari) goes from the background to focus again.

2.17.13​

  • Bug fix / Talkdesk message history failed to load

2.17.12​

  • Bug fix / Tile container should always be available as a reference

2.17.11​

  • Bug fix / restored video background effects

2.17.10​

  • Feature / Get call quality options from widget

2.17.9​

  • Bug fix / Do not load agent filter if there are no agents

2.17.8​

  • Bug fix / Fixed an issue where some config properties where removed when exporting the config
  • Bug fix / Fixed some exceptions caught on Sentry

2.17.7​

  • Bug fix / Taldesk interaction would not load under a specific scenario

2.17.6​

  • Feature / Support co-browse sessions in Talkdesk cards
  • Feature / Add options to disable 404 redirect or configure redirect to a custom url
  • Bug fix / Disable appointments in Talkdesk until they are configured in settings
  • Bug fix / Use Talkdesk interaction ID in interactions instead of internal ID
  • Bug fix / Enable screen share recording in co-browse sessions

2.17.5​

  • Bug fix / Agent name not appearing in Talkdesk / NICE

2.17.4​

  • Bug fix / Base64 decoding failed on some characters

2.17.3​

  • Feature / Added new metric 'Video Calls Participants Connected' that counts the calls that both the agent and the customer joined the call.
  • Feature / Added option to disable 'remove background' button from snapshots.
  • Bug fix / Fixed an issue in NICE CX-one where you could not go from a co-browse session to a video call session
  • Bug fix / Fixed an issue with user search, not returning results under certain flows
  • Bug fix / Fixed an issue with the interaction ID not being correct on the customer side if interaction data are visible.

2.17.2​

  • Bug fix / Disable appointments in Talkdesk if the org has co-browse license

2.17.1​

  • Bug fix / Added permissions to keyboard shortcuts

2.17.0​

  • Feature / Live notifications for appointments
  • Feature / Auto-clear the background in snapshots using AI
  • Feature / Keyboard shortcuts for video call and better keyboard navigation
  • Feature / Extra metrics for co-browse interactions
  • Feature / Show agent's name to interaction details if enabled
  • Bug fix / Replaced deprecated API Call to Genesys to test widget deployment ID