The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)
Release notes
2.17.3
- Feature / Added new metric 'Video Calls Participants Connected' that counts the calls that both the agent and the customer joined the call.
- Feature / Added option to disable 'remove background' button from snapshots.
- Bug fix / Fixed an issue in NICE CX-one where you could not go from a co-browse session to a video call session
- Bug fix / Fixed an issue with user search, not returning results under certain flows
- Bug fix / Fixed an issue with the interaction ID not being correct on the customer side if interaction data are visible.
2.17.2
- Bug fix / Disable appointments in Talkdesk if the org has co-browse license
2.17.1
- Bug fix / Added permissions to keyboard shortcuts
2.17.0
- Feature / Live notifications for appointments
- Feature / Auto-clear the background in snapshots using AI
- Feature / Keyboard shortcuts for video call and better keyboard navigation
- Feature / Extra metrics for co-browse interactions
- Feature / Show agent's name to interaction details if enabled
- Bug fix / Replaced deprecated API Call to Genesys to test widget deployment ID