The new release for Genesys Cloud, Engage & Talkdesk is up :)
Release notes
2.12.14
- Bug fix / Co-browse reset permission request if waiting for response and remote participant rejoins
2.12.13
- Bug fix / Co-browse, if resume fails, start a a new session, don't terminate co-browse
2.12.12
- Bug fix / check for customer presence in room sometimes failed due to undefined roles (cobrowse participant)
2.12.11
- Bug fix / Endpoint metadata got replaced on update, instead of appended
- Bug fix / Co-browse in chat now resumes if agent refreshes the page
2.12.10
- Bug fix / Do not request to start ar if cobrowse is joining
- Bug fix / Co-browse infinite loop bug between welcome and cobrowse page fixed
- Bug fix / Co-browse in conference is now resumed if agent refreshes page
2.12.9
- Bumped co-browse version
2.12.8
- Bug fix / Co-browse display-capture request stuck on loading if customer refreshed the page
- Bug fix / Co-browse sender endpoint got lost in agent side when agent and customer refreshed the page
2.12.7
- Bug fix / Co-browse agent refresh created a new session
- Bug fix / Co-browse control request stuck on loading if customer refreshed the page
2.12.6
- Bug fix / Co-browse fix for shadow root
2.12.5
- Feature / Web Messaging is now supported in Genesys interaction widget
- Feature / Bumped @auvious/* versions
- Bug fix / Don't terminate session on agent page refresh
- Bug fix / Co-browse standalone on agent page refresh did not recover state
- Bug fix / Do not auto-start AR pointer if already on co-browse or screen sharing session
- Bug fix / Do not mark a co-browse session as recorded if the customer has not joined
2.12.4
- Bug fix / Confirm navigating out of settings/members if changes have not been saved
2.12.3
- Bug fix / Members were empty on initial setup
2.12.2
- Bug fix / Load members in talkdesk before opening settings page
- Bug fix / Hide callback mesage to wait for agent if reviewing call
- Bug fix / Disable co-browse control if other control is requesting permission
2.12.1
- Bug fix / Create appointment notifications on channel setup
- Bug fix / Do not auto-start AR if the customer has turned off the camera
2.12.0
- Feature / Advanced theming capability based on css variables
- Feature / Talkdesk user role management
- Feature / Calendar links in appointment messages (Add appointment to calendar)
- Feature / Show a message to user in a callback interaction, in case the user joins before the agent
- Feature / Co-browse specific metrics
- Bug fix / Momentarily disable hold while device is changing state (mute/unmute)
- Bug fix / Retry opening a stream when access was granted to device