The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)
Release notes
2.19.15
- Bug fix / Trap tab-focus after the local video has been published
2.19.14
- Bug fix / Trap tab-focus to video call when in kiosk-mode
- Bug fix / Add a hidden H1 header to please the accessibility Gods
2.19.13
- Bug fix / Do not show metrics to simple agents
2.19.11
- Bug fix / Focus on modal of QR code and media devices instead of close button
2.19.10
- Feature / Made card panels size relative to font-size
- Feature / Accessibility enhancements
- Feature / Co-browse now shows youTube video embeds
2.19.9
- Bug fix / Background effects would re-open if previously the user has selected an effect
- Bug fix / co-browse
2.19.8
- Bug fix / Focus on accept button in consent form
- Bug fix / Do not keep state in supervisor monitor link
2.19.7
- Bug fix / Device permissions caused duplicate streams under certain scenarios
2.19.6
- Moved focus of QR code to copy button instead of close button
2.19.5
- Bug fix / disable 'auto-start secondary camera' if agent cannot control customer's cameras
2.19.4
- Bug fix / voice-over enhancements
2.19.3
- Bug fix / Do not open secondary camera if already open (specific flow)
2.19.2
- Feature / Enable appointment metadata and custom headers for Talkdesk
2.19.1
- Feature / New settings page for Transcript
- Bug fix / Fixed color in select/option
2.19.0
- Feature / Monitor call. As a supervisor you can join unnoticed
- Feature / Ability to add custom fields to an appointment
- Feature / New webhooks authentication method (custom headers)
- Feature / Ability to change AR pointer default colors
- Feature / Support two concurrent video streams (two cameras) from one participant
- Feature / Set default avatar for agents
- Feature / show image/video to customer while on hold
- Feature / Option to not mirror user-facing camera
- Feature / Option to hide customer's name from agent in co-browse
- Feature / Customizable durations in appointments
- Feature / Auto-start seconday camera of customer