The new release for Genesys Cloud & Engage is up :)
- Speech to text is here!
- More customization options for agents and customers
Release notes
2.6.0
- Feature / Speech to text. Agent can enable speech recognition for all participants in the call. Available provider: Google ASR.
- Feature / Closed Captions settings. Choose colors, font sizes etc.
- Feature / Auto-start call. Instantly join a call once the chat interaction is answered.
- Feature / Change size of media controls (cam, mic etc). Choose between Small / Medium / Large.
- Feature / Toggle visibility of the hangup button for customers. Either in the widget or in a link-initiated call.
2.6.1
- Room component was not destroyed on certain occasions
- ASR for customer remained active if call was ended
2.6.2
- Captions now show 2 lines instead of 3
- Moved ASR control to audio options
2.6.3
- Bug fix / Archived snapshots were overlapping one another
- Bug fix / Co-browse controls were covering the top part of the shared page
2.6.4
- Bug fix / asr on mobile phones
2.6.5
- Bug fix / gracefully handle asr TranscriptFailed event
2.6.6
- Bug fix / sentry error on asr fix
2.6.7
- Bumped versions of @auvious/cobrowse-sketch
2.6.8
- Added agent setting to pop-out video call
2.6.10
- Feature / Show timezone picker and timezone in callback
2.6.11
- Added translations for "Time zone"
2.6.12
- Timezone picker is now auto-complete
2.6.13
- Talkdesk header
- Genesys and Talkesk specific scripts are now injected dynamically, per application.
2.6.14
- Sentry fix for callbackTime