The new release for Genesys Cloud & Engage is up :)
- Video analytics view
- Annotations for AR & screen sharing
- Recording & playback for our Co-browse
- Video ads while on queue
- Consent form
Release notes
2.4.0
- Feature / Analytics
- Feature / Co-browse recording
- Feature / Co-browse player
- Feature / Co-browse timeline
- Feature / AR annotations on screen share
- Feature / Sketch annotations on video streams
- Feature / Consent form
- Feature / Default bitrate in options
- Feature / More extensive testing in storage provider setup
- Feature / Configurable user flows (customer default cam as environment, no audio for customers, no controls for agents, auto-start AR pointer)
- Feature / Better support for light backgrounds
2.4.2
- Bug fix / Screen share
2.4.3
- Bug fix / Recorder sync state with more than one agents (not guest)
2.4.4
- translations
2.4.5
- Handle screen share for embedded app, hide button until further notice from Genesys
- Better handling for empty interactions in welcome.
- Confirmation for clearing sketch
- Bug fix / Sketch
2.4.6
- Bug fix / Sketch race condition when AR pointer enabled/disabled
2.4.7
- Bug fix / Guest agent undefined interaction id
2.4.8
- Bug fix / Co-browse hang on connecting / terminating
2.4.9
- Bug fix / Recorder race condition
2.4.10
- Feature / Keep background effect in next meetings
- Co-browse version 1.4.21
2.4.11
- Bug fix / Recording on call-transfer
- Bug fix / Co-browse recording stops sending data to recorder on recorder stop during co-browse session
- Bug fix /Co-browse player
2.4.12
- Bug fix / Co-browse recording on 2nd recording session
2.4.13
- Bug fix / Terminate co-browse on transfer
2.4.14
- Bug fix / Do not allow snapshot while ar pointer or screenshare is on
- Changed pointer snapshot to freeze frame
2.4.15
- Bug fix / Background effect was applied to audio only streams
- Bug fix / Co-browse player drawer caused screen to scroll
- Bug fix / Small notification counter on widget. Overlapped with pop-out
- Bug fix / Snapshot review caused recorder to re-start
2.4.16
- Bug fix / Keep background effect on reload
2.4.17
- Bug fix / Background effect race condition with local stream
2.4.18
- Bug fix / Background effect on muted cam with effect - hold - unhold
2.4.20
- Bug fix / Restore effect on effect - hold - refresh - unhold
2.4.21
- Bug fix / Local tile layout
2.4.22
- Chrome 95 has a download bug. Buttons with 'copy to clipboard' links added to compensate.