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auvious 2.15

· 3 min read
Michael Korkaris

The new release for Genesys Cloud, Engage & Talkdesk is up :)

Release notes

2.15.9

  • Feature / Added better graphics and help info to help the user allow access to camera/microphone
  • Feature / Now the user can join the call even without giving acess to media devices, notifying the agent that they are in
  • Bug fix / In some android (v13) devices the user could not join the call if the call was opened inside the webview of Facebook Messenger
  • Bug fix / Co-browse launcher did not subscribe to chat notifications
  • Bug fix / The text prompt was wrong if video is disabled and only co-browse is shown in welcome screen

2.15.8

  • Bug fix / Do not detect if customer got the video link when in a chat interaction

2.15.7

  • Feature / Support Facebook Messenger interactions in Genesys
  • Feature / Support WhatsApp interactions in Genesys

2.15.6

  • Bumped co-browse version

2.15.5

  • Bug fix / Genesys interaction widget was not activated if installed (settings)

2.15.4

  • Feature / Removed 'sanbox' from co-browse iFrame, due to CSP policy

2.15.3

  • Feature / Co-browse iFrame now uses Content Security Policy to block scripts

2.15.2

  • Bug fix / Restore screen share request button state when screen share stops
  • Bug fix / Show proper interaction id to customer if interaction is callback or appointment

2.15.1

  • Bug fix / Fixed an issue in appointment settings / email notifications
  • Bug fix / In the callback html messages the room link was not replaced
  • Bug fix / The video call button would not activate in a callback interaction that was made eligible.
  • Bug fix / Interaction would lose the assosiated conference if the agent jumped to another interaction in Genesys.

2.15.0

  • Feature / Agent can request from the customer to share their screen or window
  • Feature / Webhook support for appointments
  • Feature / Option to show extra interaction data in a video call
  • Feature / Find logs related to a specific log (audit trail)
  • Feature / Show user information in an audit log, when available
  • Feature / Option to set a different default name when bulk exporting recordings
  • Feature / Show more details such as queue name in interaction callback metrics
  • Feature / Option to route an appointment to a queue when scheduling as an agent
  • Feature / Show Genesys integration name in settings
  • Feature / Option to hide 'share link' menu
  • Feature / Ability to change the default email / sms message when scheduling a callback
  • Bug fix / Agent name was replaced by web messenger deployment name
  • Bug fix / In some cases the interaction remained 'in progress' in the interaction metrics
  • Bug fix / Tabs, separators and icons were not visible if the app background is white
  • Bug fix / Participant info and AR controls overlapped in some screen sizes
  • Bug fix / There was an issue when reassiging to the same agent in an appointment