The new release for Genesys Cloud, Engage & Talkdesk is up :)
Release notes
2.15.2
- Bug fix / Restore screen share request button state when screen share stops
- Bug fix / Show proper interaction id to customer if interaction is callback or appointment
2.15.1
- Bug fix / Fixed an issue in appointment settings / email notifications
- Bug fix / In the callback html messages the room link was not replaced
- Bug fix / The video call button would not activate in a callback interaction that was made eligible.
- Bug fix / Interaction would lose the assosiated conference if the agent jumped to another interaction in Genesys.
2.15.0
- Feature / Agent can request from the customer to share their screen or window
- Feature / Webhook support for appointments
- Feature / Option to show extra interaction data in a video call
- Feature / Find logs related to a specific log (audit trail)
- Feature / Show user information in an audit log, when available
- Feature / Option to set a different default name when bulk exporting recordings
- Feature / Show more details such as queue name in interaction callback metrics
- Feature / Option to route an appointment to a queue when scheduling as an agent
- Feature / Show Genesys integration name in settings
- Feature / Option to hide 'share link' menu
- Feature / Ability to change the default email / sms message when scheduling a callback
- Bug fix / Agent name was replaced by web messenger deployment name
- Bug fix / In some cases the interaction remained 'in progress' in the interaction metrics
- Bug fix / Tabs, separators and icons were not visible if the app background is white
- Bug fix / Participant info and AR controls overlapped in some screen sizes
- Bug fix / There was an issue when reassiging to the same agent in an appointment