The new release for Genesys Cloud, Engage & Talkdesk is up :)
Release notes
2.13.15
- Bug fix / co-browser hover and cross-origin iframe fix
2.13.14
- Bug fix / Fixed an issue in settings that caused the recorder configuration to be lost
2.13.13
- Bug fix / import/export settings in different environments caused some issues
- Bug fix / Agent's welcome page functionality restored to start a call without an active conversation
2.13.12
- Feature / Sync Web Messaging configuration with widget
- Feature / Get Web Messaging transcript in interactions
2.13.11
- Bug fix / Hide leave button (if enabled in settings) in an audio call when the screen share is open
2.13.10
- Bug fix / Do not play a sound on co-browse connect and play it only for agents
2.13.9
- Bug fix / Do not show agent as muted in an audio call on the widget side, if agent shares their screen
2.13.8
- Feature / Play sound when a participant joins or leaves the call, if enabled in settings
- Bug fix / Better handling of expired token, if keepalive doesn't catch the disconnect
2.13.7
- Updated translation files
2.13.6
- Bug fix / Fixed issue caused in appointment sms/email setup caused by 2.13.4
2.13.5
- Bug fix / Genesys Cloud calls detection does not rely on participant purpose now, but on call direction (inbound/outbound)
2.13.4
- Bug fix / Fixed scroll detection in sketch
- Bug fix / Do not show transcript to callback interactions
- Bug fix / update appointment.base_url based on customDomainURL
- Bug fix / Strip app config from any client credentials before download
- Bug fix / co-browse version bump
2.13.3
- Bug fix / Color in tags in snapshots should be dark if background is light
- Bug fix / Digital-connect interaction is shown as onging if agent ends the conversation
- Bug fix / Strip app config from any specific integration properties before download
2.13.2
- Bug fix / co-browse version bump
2.13.1
- Feature / parse genesys phone call events
- Feature / Connection status based on keepalive. Reconnect if disconnect detected
- Bug fix / Changed co-browse multi-use ticket to single-use
- Bug fix / Try to find existing SMS interaction before creating a new one
- Bug fix / fixed path to co-browse filter image
- Bug fix / Do not disable settings upload if storage is not configured
2.13.0
- Feature / Digital connect support for Talkdesk
- Feature / Export-import settings. Handy on a new setup
- Feature / Support estimated wait time in queue for Genesys and widget
- Feature / Support schedule (appointments / callbacks) metadata in interactions view