The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)
Release notes
2.22.16
- Bug fix / Fixed 'undefined' content when downloading a summary / translation / analysis based on transcript
2.22.15
- Bug fix / Fixed 'undefined' content when downloading a transcript
- Bug fix / Fixed appointment reroute showing previous queue name
2.22.14
- Feature / Exposed method to set which iFrames you want to be excluded from being rendered on the agent side.
2.22.13
- Feature / Better automated-testing locators
2.22.12
- Feature / Option to show all appointments to agent, not only the ones assigned to them
- Bug fix / Simplified 'create conference' flow
- Bug fix / Do not auto-join interaction if interaction is phone call or simple chat
2.22.11
- Feature / Option to have co-browse be interaction aware or not
2.22.10
- Bug fix / Language would not change in a Genesys Cloud integration
2.22.9
- Feature / Show who created and who answered the appointment in interaction metrics
2.22.8
- Feature / show appointment organizer in interaction metrics
- Bug fix / Disable 'save' on appointment participant, while saving
- Bug fix / Load all agents using paging
- Bug fix / Complete an appointment even if agent is not the creator
- Bug fix / Refresh appointments when reroute
2.22.7
- Bug fix / Show mic/cam buttons as disabled when call is on hold
- Bug fix / Do not auto-start AR if call is on hold and customer joins
- Bug fix / Do not auto-start AR if already asking to auto-start
- Bug fix / Do not auto-start AR for monitoring supervisor
- Bug fix / Fixed issue with appointments sometimes updating to a previous state
- Bug fix / Do not open completed appointment if customer clicks back on browser
2.22.6
- Bug fix / Agent can complete an appointment using the hangup button
2.22.5
- Bumped co-browse version
2.22.4
- Bug fix / Transcript content can now be seen for Google Gemini as well.
- Bug fix / Appointment service would not recognize if an interaction has ended.
- Bug fix / Do not disable trascript actions if that action has failed.
2.22.3
- Bug fix / Kick out all participants of an appointment if the interaction ends.
2.22.2
- Feature / Appointment participants now appear in Interaction metrics
- Feature / Support 'google speech recognizer' in settings
- Bug fix / A customer in an appointment should not be able to end a conversation.
2.22.1
- Feature / Handle appointment revoked links
- Bug fix / Filter out transcription languages that are not available in the current provider.
2.22.0
- Feature / Google Gemini support for transcripts, translations, sentiment analysis and visual assistance.
- Feature / Appointments - Ability to add metadata to customers
- Feature / Appointments - Ability to update customer details in a scheduled appointment
- Feature / Appointments - Support for more fine-grained Webhook notifications
- Feature / Appointments - Support multiple participants (customers) in a single appointment
- Feature / Appointments - New notification type 'Follow up' for post-appointment notifications
- Feature / Appointments - Ability to change queue (Genesys Web Chat)
- Feature / Appointments - Capture failed contact attempts and store error
- Feature / Support multiple web messenger deployments in settings
- Feature / Ability to change pointer color during an AR pointer session
- Feature / Change device setup image using css
- Feature / Ability to clear filters in interactions
- Bug fix / 'Agent left' notification would mis-fire under certain scenarios
- Bug fix / Participant menu would be overlapped under certain layouts
- Bug fix / 'Close co-browse' button would appear under certain flows
- Bug fix / OpenAI translations would not have start/end date