auvious 2.9

The new release for Genesys Cloud, Engage & Talkdesk is up :)

Release notes

2.9.18

• Bug fix / Co-browse didn't terminate in some occasions

2.9.17

• Bug fix / Don't show screen-share button in widget if it's disabled in settings

2.9.16

• Bug fix / Fixed an issue with not being able to set a background in Firefox

2.9.15

• Bug fix / co-browse player agent pointer not moving
• Updated media-tools

2.9.14

• End co-browse in chat-to-cobrowse interaction if conversation is ended

2.9.13

• Bug fix / co-browse undefined player sentry issue for BI
• Bug fix / co-browse cursor not moving in chrome version < 103 and Genesys desktop app
• Bug fix / co-browse should lag less when page is too active like in video calls /+ background effect
• Bug fix / co-browse Safari better handling of select input events
• Bug fix / Fixed an issue on setting up a storage provider on the first setup page in genesys. Could not proceed to next screen
• Bug fix / Fixed missing or wrong keys in translations
• Bug fix / Fixed an issue in Sentry where recorder info was requested for undefined ids
• Feature / background-effects: Updated lib, render effect less intensively (fix not resting between frames)
• Feature / Added support and translations for Italian

2.9.12

• Bug fix / Talkdesk authProvider added
• Bug fix / Do not show empty notifications

2.9.11

• Feature / Recorder option to automatically start and lock (do not enable agent to stop)
• Bug fix / Catch error if mute fails
• Bug fix / FacingMode on switch cam was not updated
• Bug fix / Screen share on full screen sometimes cropped the video
• Bug fix / Update facingMode for a newly published stream
• Bug fix / Closing camera when a background effect was on caused the remote participant to see an empty bkg effect stream.

2.9.10

• Bug fix / Do not review snapshots if call is transferred
• Bug fix / Do not join conference on a failed created conference (caused exception of null context.conference)

2.9.9

• Feature / Show co-browse customer name in interaction summary
• Feature / Capture click-outside and close menus
• Bug fix / Co-browse player failed to play co-browse recording after several sucesful attempts
• Bug fix / minor fixes caught by Sentry

2.9.8

• Bug fix / Frozen frame on spotlight mode was not visible

2.9.7

• Bug fix / Reconnect to Genesys websocket if connection is closed

2.9.6

• Bug fix / Do not unsubscribe from rtc on co-browse reset

2.9.5

• Bug fix / show co-browse recording start time instead of upload time

2.9.4

• Bug fix / not found image during background blur
• Bug fix / try to connect again to RTC on connection error
• Bug fix / Disable AR + snapshot if pening co-browse approval
• Bug fix / improve image loading in background effects
• Bug fix / camera error was not taken into account in device setup

2.9.3

• Bug fix / AR pointer on page refresh could not reconnect sketch or stop existing ar-pointer
• Bug fix / Do not show streams if local stream error
• Buf fix / When falling back to audio due to camera missing, do not change the interaction type to audio
• Bug fix / various fixes from sentry

2.9.2

• Bumped co-browse version

2.9.1

• Bug fix / Background effect caught error on image failed to load
• Bug fix / Remove snapshot button from AR if snapshot is disabled
• Bug fix / Show created By name in interaction
• Bug fix / Co-browse sent single-use ticket. Changed flow to support mutli-use ticket
• Bug fix / Added timezone-picker to callback
• Bug fix / Fixed exit fullscreen

2.9.0

• Feature / Ask for customer name before joining call
• Feature / Appointment SMS test during setup
• Feature / Upload custom translations in settings
• Feature / Media pipe now handles all local streams
• Feature / New timezone picker
• Feature / Appointments ACK message
• Feature / Co-browse screen-sharing
• Feature / Default background effects for agents
• Feature / Client Credentials, add roles
• Feature / more metrics for co-browse interactions
• Feature / Angular bumped to v.14, node v.16