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auvious 2.4

ยท 3 min read

version

The new release for Genesys Cloud & Engage is up :)

  • Video analytics view
  • Annotations for AR & screen sharing
  • Recording & playback for our Co-browse
  • Video ads while on queue
  • Consent form

Release notesโ€‹

2.4.0โ€‹

  • Feature / Analytics
  • Feature / Co-browse recording
  • Feature / Co-browse player
  • Feature / Co-browse timeline
  • Feature / AR annotations on screen share
  • Feature / Sketch annotations on video streams
  • Feature / Consent form
  • Feature / Default bitrate in options
  • Feature / More extensive testing in storage provider setup
  • Feature / Configurable user flows (customer default cam as environment, no audio for customers, no controls for agents, auto-start AR pointer)
  • Feature / Better support for light backgrounds

2.4.2โ€‹

  • Bug fix / Screen share

2.4.3โ€‹

  • Bug fix / Recorder sync state with more than one agents (not guest)

2.4.4โ€‹

  • translations

2.4.5โ€‹

  • Handle screen share for embedded app, hide button until further notice from Genesys
  • Better handling for empty interactions in welcome.
  • Confirmation for clearing sketch
  • Bug fix / Sketch

2.4.6โ€‹

  • Bug fix / Sketch race condition when AR pointer enabled/disabled

2.4.7โ€‹

  • Bug fix / Guest agent undefined interaction id

2.4.8โ€‹

  • Bug fix / Co-browse hang on connecting / terminating

2.4.9โ€‹

  • Bug fix / Recorder race condition

2.4.10โ€‹

  • Feature / Keep background effect in next meetings
  • Co-browse version 1.4.21

2.4.11โ€‹

  • Bug fix / Recording on call-transfer
  • Bug fix / Co-browse recording stops sending data to recorder on recorder stop during co-browse session
  • Bug fix /Co-browse player

2.4.12โ€‹

  • Bug fix / Co-browse recording on 2nd recording session

2.4.13โ€‹

  • Bug fix / Terminate co-browse on transfer

2.4.14โ€‹

  • Bug fix / Do not allow snapshot while ar pointer or screenshare is on
  • Changed pointer snapshot to freeze frame

2.4.15โ€‹

  • Bug fix / Background effect was applied to audio only streams
  • Bug fix / Co-browse player drawer caused screen to scroll
  • Bug fix / Small notification counter on widget. Overlapped with pop-out
  • Bug fix / Snapshot review caused recorder to re-start

2.4.16โ€‹

  • Bug fix / Keep background effect on reload

2.4.17โ€‹

  • Bug fix / Background effect race condition with local stream

2.4.18โ€‹

  • Bug fix / Background effect on muted cam with effect - hold - unhold

2.4.20โ€‹

  • Bug fix / Restore effect on effect - hold - refresh - unhold

2.4.21โ€‹

  • Bug fix / Local tile layout

2.4.22โ€‹

  • Chrome 95 has a download bug. Buttons with 'copy to clipboard' links added to compensate.