The new release for Genesys Cloud & Engage is up :)
- Speech to text is here!
- More customization options for agents and customers
- Feature / Speech to text. Agent can enable speech recognition for all participants in the call. Available provider: Google ASR.
- Feature / Closed Captions settings. Choose colors, font sizes etc.
- Feature / Auto-start call. Instantly join a call once the chat interaction is answered.
- Feature / Change size of media controls (cam, mic etc). Choose between Small / Medium / Large.
- Feature / Toggle visibility of the hangup button for customers. Either in the widget or in a link-initiated call.
- Room component was not destroyed on certain occasions
- ASR for customer remained active if call was ended
- Captions now show 2 lines instead of 3
- Moved ASR control to audio options
- Bug fix / Archived snapshots were overlapping one another
- Bug fix / Co-browse controls were covering the top part of the shared page
- Bug fix / asr on mobile phones
- Bug fix / gracefully handle asr TranscriptFailed event
- Bug fix / sentry error on asr fix
- Bumped versions of @auvious/cobrowse-sketch
- Added agent setting to pop-out video call
- Feature / Show timezone picker and timezone in callback
- Added translations for "Time zone"
- Timezone picker is now auto-complete
- Talkdesk header
- Genesys and Talkesk specific scripts are now injected dynamically, per application.
- Sentry fix for callbackTime