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auvious 2.6

ยท 2 min read

version

The new release for Genesys Cloud & Engage is up :)

  • Speech to text is here!
  • More customization options for agents and customers

Release notesโ€‹

2.6.0โ€‹

  • Feature / Speech to text. Agent can enable speech recognition for all participants in the call. Available provider: Google ASR.
  • Feature / Closed Captions settings. Choose colors, font sizes etc.
  • Feature / Auto-start call. Instantly join a call once the chat interaction is answered.
  • Feature / Change size of media controls (cam, mic etc). Choose between Small / Medium / Large.
  • Feature / Toggle visibility of the hangup button for customers. Either in the widget or in a link-initiated call.

2.6.1โ€‹

  • Room component was not destroyed on certain occasions
  • ASR for customer remained active if call was ended

2.6.2โ€‹

  • Captions now show 2 lines instead of 3
  • Moved ASR control to audio options

2.6.3โ€‹

  • Bug fix / Archived snapshots were overlapping one another
  • Bug fix / Co-browse controls were covering the top part of the shared page

2.6.4โ€‹

  • Bug fix / asr on mobile phones

2.6.5โ€‹

  • Bug fix / gracefully handle asr TranscriptFailed event

2.6.6โ€‹

  • Bug fix / sentry error on asr fix

2.6.7โ€‹

  • Bumped versions of @auvious/cobrowse-sketch

2.6.8โ€‹

  • Added agent setting to pop-out video call

2.6.10โ€‹

  • Feature / Show timezone picker and timezone in callback

2.6.11โ€‹

  • Added translations for "Time zone"

2.6.12โ€‹

  • Timezone picker is now auto-complete

2.6.13โ€‹

  • Talkdesk header
  • Genesys and Talkesk specific scripts are now injected dynamically, per application.

2.6.14โ€‹

  • Sentry fix for callbackTime