36 posts tagged with "genesysengage"

The new release for Genesys Cloud, Engage & Talkdesk is up :)

Widget version 1.8 is live!

The new release for Genesys Cloud, Engage & Talkdesk is up :)

Widget version 1.7 is live!

The new release for Genesys Cloud, Engage & Talkdesk is up :)

• Translation on Speech to text is here!

Widget version 1.6 is live!

The new release for Genesys Cloud & Engage is up :)

• Speech to text is here!
• More customization options for agents and customers

Widget version 1.5 is live!

The new release for Genesys Cloud & Engage is up :)

• Portrait mode for agents
• Audit logs
• 3rd party browser support for iOS
• Batch export recordings
• Support for Genesys Cloud Web Messenger
• Adaptive layout for customers by toggling features

The new release for Genesys Cloud & Engage is up :)

• Video analytics view
• Annotations for AR & screen sharing
• Recording & playback for our Co-browse
• Video ads while on queue
• Consent form